Reviews

rj lines
rj lines
02:16 25 May 22
O. Selma Klanten
O. Selma Klanten
01:03 21 May 22
Gab Mac
Gab Mac
04:05 19 May 22
The staff from Australian Hot water were professional. Nothing was a problem and the new solar was installed in a few hours. Thanks for your help. I always use them and have never had a problem with their products or services.
ted anderson
ted anderson
06:21 18 May 22
punctual, competent and honest
Brendan Barry
Brendan Barry
06:02 17 May 22
Kathy Green
Kathy Green
11:18 16 May 22
Punctual.polite.reliable.very tidy work.would recommend to anyone needing their services
Vanessa Thorne
Vanessa Thorne
08:05 16 May 22
Diego was fantastic, he installed efficiently and stuck around after hours to fix my leaking taps - thank you!
Fraser Tye
Fraser Tye
04:42 10 May 22
John was a gentleman and true professional (in arncliffe). Highly recommend.
Pamela McAuley
Pamela McAuley
07:51 09 May 22
Aust Hot Water provided excellent customer service and installation of my Rinnai Infinity system. This is the second time I have used them and I would highly recommend them to anyone wanting a trouble-free experience.
John Aitken
John Aitken
04:18 09 May 22
Australian Hot Water - highly recommended.Diego’s work is first class.My hot water was back on in no time.On time and on quoted price - can’t beat that.Thank you - John
Fabio P
Fabio P
00:14 09 May 22
Quick and professional
Margaret Liagos
Margaret Liagos
11:01 05 May 22
Kevin Watson
Kevin Watson
02:22 05 May 22
Anita Watts
Anita Watts
06:03 04 May 22
Thaao Politis
Thaao Politis
10:59 02 May 22
Andrew Eggleston
Andrew Eggleston
02:36 02 May 22
Robert Culbert
Robert Culbert
00:22 29 Apr 22
Had a problem,with Hot Water Heater,got a quote for an unusual heater replacement!Installed with no fuss and complete satisfaction in less than 2 days.Efficient from first phone call to completion.This is the way a business should be run!
Nathan Wales
Nathan Wales
11:55 28 Apr 22
Adrian C
Adrian C
09:01 28 Apr 22
Shane and Josh were excellent, friendly, and trustworthy! They problem-solved efficiently and made many suggestions based on an analysis of our other plumbing and wiring.
Joseph Generoso
Joseph Generoso
01:52 28 Apr 22
Just had Luke come round to install a new gas hot water unit. He arrived earlier than expected and finished the job in next to no time and was extremely polite and even helped do something with our tap in the kitchen to improve the flow rate. very professional service and I'll be sure to use and recommend AHW in the future
David Rowe
David Rowe
03:27 27 Apr 22
Matt from Aust Hot Water(west) did a great job replacing our HWS, prompt service and professional install. I am a retired tradie and I must say it"s rare these days to find people like Matt who take the time to do a proper job, lagged pipework and neat tidy job. Thx again will definitely recommend to family & friends
Jason Notary
Jason Notary
21:47 25 Apr 22
Scott Findlay
Scott Findlay
06:52 20 Apr 22
Kevin knows his stuff. 5 stars.
Alexandra Pedley
Alexandra Pedley
23:38 13 Apr 22
Great, friendly, efficient hot water service—and great with nosey pets!
Kai Jarman
Kai Jarman
23:12 12 Apr 22
Fantastic company to have your hot water unit serviced, replaced or repaired. Highly recommended.
Lisa Brown
Lisa Brown
21:37 12 Apr 22
Excellent service from start to finish. Staff were friendly and professional from start to finish, from my phone conversations to the attending plumbers who were very friendly and so very helpful. I would definitely recommend using Australian Hot Water - Macarthur
Larry Magid
Larry Magid
05:03 12 Apr 22
Excellent, prompt and efficient service. They arrived within 5 minutes of the booking time. Storage tank hot water heater, which they themselves installed for me 25 years ago, removed through difficult access and new continuous flow system installed in its place in 2 hours flat, with the site left perfectly neat and clean by personable and highly skilled technicians. Could not ask for more.
Dianne Brooks
Dianne Brooks
03:42 07 Apr 22
Super efficient, a great job and Grant, thank you for replacing and working so professionally. Would recommend anytime.
Sheree Fitzpatrick
Sheree Fitzpatrick
03:50 02 Apr 22
John came out on a Saturday afternoon, on a last minute call out. He was professional, efficient and spoke in language I understood. He fixed my hot water system and even showed me how to fix the problem myself if the same thing were to happen again.5 star service with a smile! Would absolutely recommend Australian Hot Water over other services in the area.
Elisabeth King
Elisabeth King
02:39 31 Mar 22
Our electric hot water heater died and within two hours of making a call, Shane and William from Australian Hot Water arrived to check out re-placing it. Shane recommended a new water heater with better energy efficiency which we were very happy with. The guys arrived the next morning to put in the new heater. Both were very personable and professional and explained all the workings of the new model. They were quick and clean and very helpful with re-arranging things in the laundry. We were very happy with the job and would certainly use Australian Hot water again.
Sunny Panda X (SunnyPanda)
Sunny Panda X (SunnyPanda)
22:34 30 Mar 22
Shane did an excellent job for us for our new heat system.Very happy for his service and thank you Australian Hot Water team !
Tony Strasser
Tony Strasser
06:32 30 Mar 22
After a disappointing experience with another provider, I called Australian Hot Water who were very helpful, quick to respond, and diagnosed the fault as an electronic failure within my Sanden heat pump. Being seven years old, I opted to replace the whole unit. Within a day the unit had been replaced and within a few hours hot water service had successfully resumed.
Alissa Dedman
Alissa Dedman
03:20 30 Mar 22
Great professional prompt service all round. Would highly recommend.
Angela Isles
Angela Isles
00:06 29 Mar 22
Excellent, Fast and Friendly Service Thankyou Josh And Shane
The Streel
The Streel
00:38 26 Mar 22
Fantastic service. Highly recommended. Fast and efficient.
George Smith
George Smith
02:05 25 Mar 22
Shane was prompt ! Great service
Anthony Dumlao
Anthony Dumlao
23:24 24 Mar 22
Fantastic service from Shane. We got a new water heater system. The install was fast and easy. Couldn't be happier with the new unit
Thiết Xiêu Lưu
Thiết Xiêu Lưu
02:38 24 Mar 22
Efrosyni Generakis
Efrosyni Generakis
03:36 23 Mar 22
AHW-BELMORE TEAM Excellent Service, I booked on-line late Sunday afternoon, had a call first thing Monday morning, service Technician/Installer was efficent, very professional, so very well mannered and respectful a credit to AHW-Belmore Great work Team, from your easy on line booking to customer service receptionist to Installer to Accounts,. HIGHLY RECOMMEND AHW!
Slobodan Djordjevic
Slobodan Djordjevic
00:26 21 Mar 22
Shane did excellent work. Job neatly done in two hours. Everything went smoothly from the initial call till the completion.
Jolie Vo
Jolie Vo
07:29 19 Mar 22
Rob Ryan
Rob Ryan
23:01 18 Mar 22
James Baronian
James Baronian
23:09 17 Mar 22
isabella spyridis
isabella spyridis
21:30 17 Mar 22
Very happy with the serviceI Had two of my hot waters systems blownSo thank full they fixed with no issuesThanks guys
ajc119955
ajc119955
01:33 16 Mar 22
Great experience from Shane and the team last Saturday 12-03-22. Very helpful especially Shane for recommending the best heater for our family. Equally great are the office team. All very helpful. Big thank you.
tony boy
tony boy
23:56 13 Mar 22
Shane was great last Saturday, 12-03-22 when I met him. I agreed with him regarding his recommendation for a quality hot water tank for my family. The whole Saturday team were great. I don't stop here. I did a phone call to the office and instantly got helped. Imagine, the whole Australian Hot Water - inner West Belmore are high-quality customer service focus. I am a returned customer and will recommend this company.
James Jackson
James Jackson
02:42 13 Mar 22
Fantastic crew at Belmore. Super quick turnaround time, and a very professional fit out and took the old system away. Great job and heartily recommend Gary and his crew.
Tracy Heath
Tracy Heath
22:48 10 Mar 22
Very friendly, reasonable prices, efficient. Excellent service. Would recommend
Bianca Cooke
Bianca Cooke
09:53 08 Mar 22
These guys are super professional with reasonable prices and fast service! Turned up at the agreed time and installed our new system even in the pouring rain. This is our second time using this company and I would recommend them to anyone.
Warren Stubbs
Warren Stubbs
05:17 08 Mar 22
From my 1st phone call till job completion everything was 1st class. Price was more than competitive, communication was professional & informative, very punctual & very quick to install. Both Kevin in office & Paul installer were friendly & very easy to deal with, knew what they were talking about & how to complete job.Very pleased I chose them to do the work. Wouldn't hesitate to recommend them.👍
Patrick Bourke
Patrick Bourke
05:10 08 Mar 22
Kevin and Paul’s customer support was really impressiveWe had a weekend failure of our gas hot water systemThere Prompt action was very much appreciatedWe have used Aust Hot Water previously and would be very happy to recommend them to others
Rodny Escalada
Rodny Escalada
05:01 08 Mar 22
Really quick reliable service ! Nothing else to say
Katherine Kiu
Katherine Kiu
00:15 08 Mar 22
Luke was super kind and friendly. Services were approx $100 cheaper than going to the electric water heating company, and they got the job done just as well and efficiently. Definitely recommend these people
Rach J
Rach J
04:28 05 Mar 22
patrick oconnor
patrick oconnor
01:27 05 Mar 22
Excellent service, Fast, reliable and efficient!! Marcos attended our problem, analysed the fault and repaired it quickly , thoroughly recommend this company!!
Sunny S
Sunny S
00:53 04 Mar 22
Prompt, efficient and great price. Will always use Australian Hot Water when needed.
Veera Raghavan Krishnan
Veera Raghavan Krishnan
05:36 01 Mar 22
Quick response and good value for money.
Warren Dunbar
Warren Dunbar
00:57 01 Mar 22
Austyn Guo
Austyn Guo
00:54 01 Mar 22
We had a very positive interaction with Luke from Australian Hot Water. He arrived within the time window that was given to us and was considerate to wear a mask.While our issue was resolved fairly quickly (pilot light relight), Luke was very professional and explained to us how to resolve the issue ourselves next time. We also inquired about options for replacements (should the worst happen) and sought his opinion on gas/electric tanks which he was happy to share.I can see why Australian Hot Water is so highly rated on the reviews here as Luke was an absolute professional. I'm not even mad about the modest service charge as I've definitely learnt a lot! :)
Gazza 125
Gazza 125
22:22 25 Feb 22
The team at Australian Hot Water- East are exceptional. From placing the call right down to Grant who installed our new unit. Grant is proficient and clearly an expert. No need to go anywhere else
Mitchell Why
Mitchell Why
01:40 25 Feb 22
Shane and Josh were great! They replaced the hot water system and were friendly, efficient and took time to make sure everything was cleaned up.Highly recommend!
Mayank Patel
Mayank Patel
06:23 24 Feb 22
Amazing service, affordable price, Brent & Luis is amazing. They did great job in our apartment for our hot water system. Highly recommend
Paul Kouppas
Paul Kouppas
05:08 24 Feb 22
Awesome customer service! I was provided with an accurate quote over the phone, price was very competitive, and I had one of their friendly crew installing a replacement gas water heater within 2 hours of calling.
Julie Wilson
Julie Wilson
03:43 23 Feb 22
My hot water tank finally gave up on Friday night so I started to ring around for quotes Saturday morning - Australian Hot Water arrived at my house in under an hour and gave me a very competitive quote compared to other plumbers I had spoken to over the phone. I went ahead with the quote (although I was wary to use a large company that had come in cheaper than others thinking that the standard of the work may not be as high as small plumbing company's). I'm happy to say the install of my new system which was done on Tuesday, the plumber Ryan and sparky Jimmy were professional and courteous and I highly recommend them and my fear about the standard of work was unfounded. My new Rinnai HWS is so much better than my old one, I'm very happy!
Georgie Kennedy
Georgie Kennedy
22:52 17 Feb 22
Angela Thompson
Angela Thompson
08:41 17 Feb 22
What a fabulous local company. Thanks so much for your quick response and great customer service. If you need honest well priced help with your hot water system then give these guys a call.
David Colwell
David Colwell
07:13 16 Feb 22
Glen Redden
Glen Redden
01:01 12 Feb 22
The service was of a good standard, responsive and priced reasonable, however the time commitments were not properly handled and a small pricing commitment, the workers Kye and co plumber were excellent, they did leave a little mess [of course placed the same in the correct recycle bin] which is good,. all in all they did an excellent job.
Bianca Coluccio
Bianca Coluccio
23:13 11 Feb 22
Helpful, fast and efficient service. You can order a service online too which I found really helpful.
jeffrey sammut
jeffrey sammut
04:47 11 Feb 22
Joany Badenhorst
Joany Badenhorst
23:50 09 Feb 22
Shane and Logan provided great service, hot water works perfectly!
Robert Ayoub
Robert Ayoub
23:44 09 Feb 22
James Tait
James Tait
22:25 09 Feb 22
Shane and Josh did a great job. They very efficiently solved the problem and fixed everything in no time at all
Alyx McFarlane
Alyx McFarlane
08:50 09 Feb 22
Very professional and job was completed quickly and to an excellent standard. Thank you!
Alexi Dimitriadis
Alexi Dimitriadis
04:05 09 Feb 22
Shane and Josh were friendly, quick and professional while replacing my hot water heater.
micane yu
micane yu
23:38 08 Feb 22
Excellent work!
Daniel Zagame
Daniel Zagame
06:06 07 Feb 22
Ordered the system on a public holiday .Installed next day .Very good service.
Retrosurfer
Retrosurfer
01:07 07 Feb 22
Great advice and quality service. Very happy with installation work completed .
Brian Young
Brian Young
09:00 06 Feb 22
My hot water system blew last night Sunday needed to be replaced call Kevin @ Australian Hot Water he was out to fix the problem within 2 hours replaced the unit at a fair price cleaned up very happy with his work would use him again highly recommended.
MICHELLE DUNCOMBE
MICHELLE DUNCOMBE
02:30 05 Feb 22
Shane and Logan were fantastic. Quick response. Replaced same day.
Beck Tierney
Beck Tierney
05:03 31 Jan 22
Anton Bott
Anton Bott
00:46 31 Jan 22
Excellent service provided. The installer did an excellent job with and was very considerate and helpful.
Xieng Mieng
Xieng Mieng
02:07 27 Jan 22
Very prompt service. Got our new water heater supplied and installed. Marcos was excellent.
Rex Hirang
Rex Hirang
04:11 22 Jan 22
Nicole Oliveira
Nicole Oliveira
03:39 20 Jan 22
Prompt service with friendly and knowledgeable staff.
Amanda LeMay
Amanda LeMay
00:59 19 Jan 22
Australian Hot water were efficient and reasonably priced. The plumber was informative and the job got done the next day. I was happy with the result and I'd definitely recommend them if you need a new hot water system
Marty Dennison
Marty Dennison
04:23 15 Jan 22
Our large hot water system leaked late on a Friday afternoon. While it was clear the system needs to be replaced, no plumber would offer to do the work, let alone on the weekend. I found these guys through a google search on our current model. They immediately quoted, which was better than what others were quoting. We booked them in and they turned up as promised. It was a very hot and himid day, but no complaints and just got the job done showing me how to use the new system, leaving no mess and putting fencing back in place as well. They also took care of the 22 year old system as well. So glad we found them. I'm recommending them to you without hesitation.
Abigail Albulario-Hewes
Abigail Albulario-Hewes
01:00 13 Jan 22
There were rumours of a Legend and we can confirm it is true. Marcos, thank you for your professionalism and the quality of your work. Never great news to have to replace a hot water system, but we were happy with the price and appreciative of you carrying out the replacement on the same day.Highly recommend, thanks again. Rob and Abi
John Mansell
John Mansell
02:22 12 Jan 22
Sam Grasso
Sam Grasso
08:49 09 Jan 22
I called Australian Hot Water - Macarthur for my hot water tank, I spoke to Kevin and he came out within the hour and spotted the problem straight away.Needed a new thermostat, Kevin installed it and the problem was solved.Kevin was very professional and great to talk toVery satisfiedThank You
Kelvin Ratinon
Kelvin Ratinon
08:38 09 Jan 22
Albie Roets
Albie Roets
02:48 08 Jan 22
Lucia Asali
Lucia Asali
01:39 07 Jan 22
Great, friendly, knowledgeable and timely service. Highly recommend their service.
Alan Ismaj
Alan Ismaj
03:39 06 Jan 22
24 hour turn around time from quote to Install. Competitive price and well mannered team. Thank you Mark, Steve and the legends (one of the owners) who helped us today.
Jessica Casey
Jessica Casey
00:11 06 Jan 22
Shane and Josh did an amazing job replacing such an old machine and fixing any unexpected problems.
Mark Davies
Mark Davies
02:37 04 Jan 22
Arrived promptly. Polite and efficient. Kevin even relocated the new hot water tank at no extra cost. I would definitely recommend Australian hot water.
Philip KK
Philip KK
09:19 02 Jan 22
Wayne from AHW called back within a reasonable timeframe after leaving a message for service request.He was very knowledgeable and offered that the brand Aquamax is much the same as Rheem, just different branding.He was pretty much booked out but came by the next morning with the new electric hot water for a quick removal and installation, and tests to ensure everything is good to go.Though it may look pricey, but it's the convenience of not having to install it yourself and your cost to remove the old one.The time and effort by Wayne was impeccable. We enjoyed your service on the day.
Anne Gatt
Anne Gatt
20:27 30 Dec 21
Very fast efficient and friendly service. Will definitely recommend
Kathy Manning
Kathy Manning
11:03 30 Dec 21
Excellent service, good price, fitted me in the day before Xmas when our hot water service broke on 23/12 - can't ask for anything better than that!!
Jeff Hayes
Jeff Hayes
04:15 30 Dec 21
Woke up this morning went to have a shower and no hot water. Rang a few places and due to it being christmas / new year time no answer. Rang Australian Hot Water South problem fixed on the day. Was expecting to pay a holiday premium on the price nope got a very fair price. Very happy with the service if your going to use them hope you get John
Tim Bolger
Tim Bolger
00:14 30 Dec 21
Very happy with the service and price from Australian Hot Water. Shane and Josh were friendly and efficient and got the job done really quickly. Would definitely recommend
Virginia Cross-Boyd
Virginia Cross-Boyd
21:59 29 Dec 21
Excellent customer service and care. I rang first thing in the morning and within an hour or so Marcus turned up to replace the hot water system.Marcus was very professional, friendly and was fast and efficient installing the new system and removing the old one.I thoroughly recommend Australian Hot Water.
Carmen Lim
Carmen Lim
03:44 29 Dec 21
Prompt and friendly service! Shane and Josh explained the operations and maintenance of the unit clearly and were patient with any questions asked. Great work guys!
Tim Steains
Tim Steains
23:26 28 Dec 21
Shane and Josh did a great job. Thank you!
Darryle Lawson
Darryle Lawson
02:20 24 Dec 21
Prompt and professional service and at the best quoted price for supply and installation I could find locally.
Kosta Gravanis
Kosta Gravanis
23:32 21 Dec 21
Australian Hot Water have always been super-reliable when working with our real estate agency. Can't recommend them enough!
Cindy X Bai
Cindy X Bai
12:12 21 Dec 21
It was dreadful to see yellow water coming out from the hot water taps yesterday late afternoon. I contacted AHW and they promised to send someone in to replace it this morning. Friendly Peter came in, removed the old one and installed a new one quickly without any mess. Amazing service, amazing staff. Highly recommend.
Michael Wilding
Michael Wilding
09:45 20 Dec 21
Very fast and courteous service. I wouldn't recommend anyone else
Korila Peai
Korila Peai
09:18 15 Dec 21
Hua Wu
Hua Wu
00:58 14 Dec 21
Very prompt and efficient service. Replaced a 50litre hot water system.Trent and Jimmy came on time. They were very polite and efficient. Except for spilling some water on the floor, they did their work professionally.Australian Hot Water is not the cheapest around, but would recommend them.
Jenny L
Jenny L
04:59 10 Dec 21
Tradesman arrived within the hour of calling and attended to urgent works as soon as possible. Replaced the existing leaking hot water system with no issues. Fast and quality service. Price was also very reasonable for the urgent job.
David Mercieca
David Mercieca
07:17 09 Dec 21
Nikki Vlahos
Nikki Vlahos
23:07 08 Dec 21
Warren Johnson
Warren Johnson
21:21 07 Dec 21
Karin Maeder-Han
Karin Maeder-Han
05:23 07 Dec 21
Great job, completed in pouring rain. Thanks, Shane, James and Trent
Ayers to the Throne
Ayers to the Throne
03:57 07 Dec 21
Absolutely great job done. Know their stuff. The guys worked hard and without missing a beat. Professional, yet friendly. Highly recommend Australian Hot water IW.Will definitely refer a friend. Thanks a million.
Bart Cupitt
Bart Cupitt
22:25 06 Dec 21
Fast and professional response to our leaking hot water tank, replaced the tank under warranty that was originally installed by another company. Kept us informed and no hidden surprise costs. Highly recommended.
Danny Piper
Danny Piper
01:55 06 Dec 21
David very friendly with great customer service and did a great job. 👍
Suzie C
Suzie C
01:42 06 Dec 21
Excellent company to deal with, hassle free quote which was accurate and fairly priced, polite trades, great advise on which system would suit my family and very happy with the installation. 100% refer them as a number 1 choice for hot water systems.
wendy power
wendy power
23:49 05 Dec 21
Efficient and friendly.
Samuel Mou
Samuel Mou
11:55 05 Dec 21
Renato Petrillo
Renato Petrillo
23:35 03 Dec 21
I would highly recommend AHW. I spoke with Wayne who was very knowledgeable, he guided me through the best option for my situation. Work completed the same day at a competitive price.
Greg Pollard
Greg Pollard
02:22 03 Dec 21
Great experience with these guys. Quick and they even saved me money by repairing rather than replacing. I fully recommend Australian Hot Water.
Polina Tan
Polina Tan
23:54 02 Dec 21
Very efficient and professional.
Milgo Alim
Milgo Alim
01:22 02 Dec 21
Suzanne Gordon
Suzanne Gordon
23:55 01 Dec 21
Niki Ellis
Niki Ellis
01:00 30 Nov 21
Yesterday I realised my hot water cylinder was in trouble - somebody explained that rusty water is not good. I rang Australian Hot Water East. They confirmed the likely problem. Today Peter came and with minimum fuss and great courtesy and efficiency removed the old one and replaced it. Great service all round, thank you. Recommended.
Catherine Lamb
Catherine Lamb
01:39 29 Nov 21
Fantastic job done by Shane and James. Our new hot water system was installed professionally, on time and the team communicated everything to me.
sonya chahine
sonya chahine
03:10 26 Nov 21
The site visit and quote was detailed and explained well, thanks to Theo. They listened to my concerns and put together the options best for my home. The installation went without a hitch. We are so happy with our instant hot water system. Troy's workmanship was impeccable. Thank you for a clean finish. It looks great!
Gary Lai
Gary Lai
05:24 25 Nov 21
Thank you Shane and Logan from Australian Hot Water a quick efficient job. Beautiful.
Andrew Akratos
Andrew Akratos
01:53 25 Nov 21
Shane, Logan and Jimmy were totally professional. Great work and meticulous in installing gas water heater. Tidied up afterwards. Thoroughly recommend AHW.
Julie Parker
Julie Parker
23:02 24 Nov 21
Absolutely fantastic, rang first thing in the morning by midday it was fix. Quick, professional and friendly service.
Steven Daskalakis
Steven Daskalakis
09:35 24 Nov 21
Great recommendation of a new innovative unit I wasn't aware of, that is a great solution for now and into the future (good advice re: connecting to solar with the solution offered)
Jimmy Flounder
Jimmy Flounder
03:40 23 Nov 21
I had my Paloma portable room heater serviced via Robert in the Belmore Store, he was friendly and knowledgable. I recieved a call from Maddy later that day in regards to pricing and I was happy with the quoted pricing. Thank you guys!
Simplicio Gonzalez
Simplicio Gonzalez
02:48 23 Nov 21
Ang L
Ang L
20:17 22 Nov 21
Searched on web and got a few quotes for a new Rheem Hot Water System and found AHW's pricing was competitive even not the cheapest but pricing was transparent without hidden costs. The two technicans from Belmore branch installing the Hot Water System were friendly, professional and with good manner. They explained everything in details. When the water pressure not working perfectly afterwards, they returned promptly, on the next day, as promised to put in a valve at original quote without charging extra labour. Will recommend to anyone needs hot water system replacement or service.
wen qing liu
wen qing liu
09:42 21 Nov 21
Called AHW this Saturday morning around 10am for a new hot water tank. Pebe came to my door in a hour. He replaced the water tank and installed a tempering valve for the tank. The installation was perfect. I get hot water back within 2 hours. Amazing service. 👍
Ninn i
Ninn i
10:06 20 Nov 21
Awesome customer service by Kevin. Highly recommend.
Paul Ryder
Paul Ryder
03:50 20 Nov 21
From the moment I spoke to Rob I knew I had contacted the right people. He was tremendously helpful and organised for my new hot water system to be installed quickly and at the right price. It was a Saturday yet Diego and Josh arrived 40 minutes after my phone call.They were super friendly, efficient and professional. I am extremely happy with the work they have done and would recommend them to anyone.
Michelle Jonatan
Michelle Jonatan
07:55 19 Nov 21
Service was very good. It was a reasonable cost and they also did disposal and cleaned up after. Thank you very much!
Louise Roberts
Louise Roberts
03:17 19 Nov 21
Australian Hot Water were great! My heater was replaced and functional within about 3 hours of my call. Shane and Josh were very friendly and did a lovely job. Thanks again!
Brian Faulkner
Brian Faulkner
00:31 19 Nov 21
Claire Smith
Claire Smith
23:21 18 Nov 21
Shane and Josh did a brilliant job of replacing my water heater after it sadly passed away at age 16. Great response time and fast efficient service. Thanks guys!
Amy Wilson
Amy Wilson
09:23 18 Nov 21
Ronnie Lipovic
Ronnie Lipovic
05:06 18 Nov 21
Absolute pleasure to deal with !Billy and the boys were awesomeWill definitely use again and won’t have any hesitation recommending to family and friends.
Maria Cruz
Maria Cruz
04:10 18 Nov 21
My husband and I are very grateful to the Australian Hot Water company for their professionalism and excellent customer service. Quick to respond to all my queries and the tradesman they sent came on time. He was very efficient and the job was done quickly. My overall experience with them was great.
Soma Jeyendren
Soma Jeyendren
03:22 18 Nov 21
No hassle supply and installation.
Manuka Peiris
Manuka Peiris
23:12 17 Nov 21
Rachel Brazel
Rachel Brazel
08:19 17 Nov 21
Fahad Kamal
Fahad Kamal
22:40 16 Nov 21
Amazing work by Shane and Company great service. Fast and Efficient
chris Pala
chris Pala
03:16 16 Nov 21
We had Shane install and remove our old hot water system from Australian Hotwater Inner West. His service was great. He was efficient, fast and communicated all the changes and new upgrades.
Sokunthy Nam
Sokunthy Nam
00:39 16 Nov 21
Shane was absolutely outstanding. He has a great attitude and highly professional. He also thought in advance about the tap replacement and the team also replaced a separate broken tap while they were on the job. The other team members, Josh and Dean were also really helpful. Overall I can't speak highly enough of these guys. Fully recommended them for anyone looking for hot water system replacement.
Sarah “Sarah”
Sarah “Sarah”
22:53 14 Nov 21
Shane was great, fast efficient and went above and beyond to sort out another issue.
Mohammad Hasan Ahmed khan
Mohammad Hasan Ahmed khan
22:07 14 Nov 21
Dorothy Ermilos
Dorothy Ermilos
00:22 13 Nov 21
Excellent communication and service. Options were clearly explained and we were kept updated on the progress of the installation. The team were very professional and cleaned up after the work was done. Highly recommend. Thank you Australian Hot Water.
Evie Gardiner
Evie Gardiner
23:01 12 Nov 21
Can go cold sometimes but it’s okay
Meli Cartwright
Meli Cartwright
07:13 12 Nov 21
Young-sun Kim
Young-sun Kim
08:25 11 Nov 21
Premium products and premium service experience received. Australian Hot Water Team have supplied and installed Sanden Eco Plus 315 ltre unit for my growing family. And it's so good that brought us smile from day one. Everyone involved were helpful and very professional.Thank you for your earnest advice Graham, admin support Kylie and such a neat installation by Matthew, Tom and Tim.
Victoria A
Victoria A
05:29 11 Nov 21
Thank you for the exceptional same day service. Highly recommended!
Eliza Williamson
Eliza Williamson
04:39 11 Nov 21
caesar chung
caesar chung
03:24 11 Nov 21
daniel uzcilas
daniel uzcilas
03:12 11 Nov 21
SRE Sekoor
SRE Sekoor
01:44 11 Nov 21
I called AHW for a quote: Spoke with Kevin who was very helpful and clear about the quote and installation. The guy doing the installation was on time; friendly and did the job well and no mess to clear up. All went as Kevin had said, in the time-frame given. The service given was al-round value for money.
Julie Hatch
Julie Hatch
00:05 11 Nov 21
The best service. The came within 24 hours and quoted on the spot and then installed the same day. Total time 2 and a half hours. Highly recommend them.
Anthony Truong
Anthony Truong
01:04 10 Nov 21
I've used these guys 3 times now for hot water tank replacements as I have two at my place. Always competent and competitive with pricing. Highly recommend.
Lance Muir
Lance Muir
00:32 10 Nov 21
Debra Neil
Debra Neil
23:02 09 Nov 21
Turned up on time. Excellent service fixed my hot water system. Would highly recommend them.
Max Joscelyne
Max Joscelyne
01:44 09 Nov 21
Great friendly and efficient service from Shane and the team. Arrived on time, quoted and installed a new system within a couple of hours. Highly recommend.
Christina Tellis
Christina Tellis
01:38 09 Nov 21
Bill
Bill
03:44 08 Nov 21
Lost hot water on a Friday night. Problem diagnosed and repaired by Saturday lunch time. Excellent, courteous and fast service by Australian Hot Water Inner West.
Ali Benton
Ali Benton
02:52 08 Nov 21
Excellent service. Same day. Shane was fast and able to work within my budget. Would recommend :)
Matt S
Matt S
00:41 08 Nov 21
Australian Hot Water were great to deal with. My hot water tank went on Sunday and they organised for someone to replace it first thing Monday morning.Shane was courteous and professional. He had excellent product knowledge and got everything fixed within a few hours.Would highly recommend Australian Hot Water.
Shiva kumar Bichuka
Shiva kumar Bichuka
23:01 07 Nov 21
Frank Drivilas
Frank Drivilas
23:00 07 Nov 21
Scooter S Tubsman
Scooter S Tubsman
20:44 06 Nov 21
Quick quote , great price and quick install of Rinnai B26 gas hot water unit , removal of old tank and clean up , fantastic ongoing customer service , highly recommended
Leigh S
Leigh S
23:01 05 Nov 21
Very professional. Excellent service.
Nicholas Hetman
Nicholas Hetman
07:44 05 Nov 21
Robyn Marshall
Robyn Marshall
03:44 05 Nov 21
Someone was there within an hour of calling and I effortlessly had a new system installed an hour later.Excellent helpful team.Highly recommended!
K Luo
K Luo
23:50 04 Nov 21
Great service, good price, no prepayments.
Mercredi Chhorng
Mercredi Chhorng
23:18 04 Nov 21
Amylghxst Bruh
Amylghxst Bruh
22:09 04 Nov 21
Shane and Trent were great! Installed the new hot water system and showed us how to operate. Couldn't recommend them more and thanks again!
Melanie Ikin
Melanie Ikin
02:52 03 Nov 21
Gavin Paull
Gavin Paull
06:11 29 Oct 21
The Macarthur team were wonderful to deal with no fuss or worry, carried out the job quickly and professionally leaving the work area clean and tidy, with competitive rates.Cheers to the whole team, from receptionist to the plumbers.
Ping Tan
Ping Tan
00:22 29 Oct 21
Matt Preece
Matt Preece
03:51 27 Oct 21
James Bates
James Bates
02:30 27 Oct 21
Lisa D
Lisa D
04:16 26 Oct 21
Very knowledgeable, helpful, and honest. Quick service and great pricing
Bruce Glover
Bruce Glover
00:17 22 Oct 21
Australian Hot Water has now installed new tanks in two units of ours. Always friendly, clean up and do a neat job. They give good and honest advice about best tanks for your needs. There price is reasonable as well.
Melanie Rebane
Melanie Rebane
08:37 21 Oct 21
Daniel Aquilina
Daniel Aquilina
06:30 18 Oct 21
Quick, friendly and exceptionally helpful. They could have upsold me but were extremely helpful and honest. Would highly recommend.
Nicole Harvell
Nicole Harvell
03:38 18 Oct 21
Couldn’t be happier with the guys from Australian Hot Water. They installed our gas log fireplace and throughout all of the complications we experienced, they couldn’t be more accommodating. They know exactly what they’re doing. They are professional, reliable and friendly. Very happy!! Thanks team. Highly recommend!
EURO bray
EURO bray
09:39 13 Oct 21
Phillip Konstandaras
Phillip Konstandaras
00:45 13 Oct 21
Fast, professional, and tidy. Would call again without hesitation.
Mauro Fernandes
Mauro Fernandes
00:31 12 Oct 21
On time, respectful, neat job, fair price. Satisfaction guaranteed.
Kelly Laurantus
Kelly Laurantus
23:48 11 Oct 21
The incredible reviews are well-deserved. Peter was so friendly, polite and efficient. He replaced our hot water tank and sorted some tricky washer replacements in an ageing bathroom. I don’t know how he did it, but we now have the best water pressure we’ve experienced in years! I’m so happy. Thank you Peter!
Jamie
Jamie
02:42 08 Oct 21
Keith Smith
Keith Smith
08:17 05 Oct 21
All office, sales and technical staff members at Aust Hot Water Northern Beaches - though we live in Lane Cove! - were helpful from first enquiry about replacing our instant gas system with a split heat pump system right through to our final decision ( three months of agonising over our needs and comparing specifications of competing systems) to instal a Sanden with a 315 litre tank. One week now and watching the roof solar easily reheating in about three hours every day is a highlight in Covid’s gloom.
Eliska Nagy
Eliska Nagy
06:21 01 Oct 21
Great service, quick and professional!
Dianna Robbins
Dianna Robbins
03:06 01 Oct 21
These guys were amazing and so reasonable in price. Literally called in the morning and they came the same day to replace our old tank and install a new one. Pete was very friendly and professional and we are very happy with the job.
Billy Jean
Billy Jean
03:41 26 Sep 21
Great service. Highly recommend
潘慧勤
潘慧勤
10:25 24 Sep 21
Very good service! Quick replaced with in 24 hours .
Wojtek Syd
Wojtek Syd
07:40 22 Sep 21
If you want it done properly and quickly call these guys don’t waste your time calling anyone else.
peter houbert
peter houbert
07:36 22 Sep 21
Great service , very prompt. Fixed my issue quickly gave extra advice on my water system . If at anytime in the future I need more help or a whole new Installation on hot water tank I will definitely have Australian Hot Water do the job 👍
Stephen Craven
Stephen Craven
02:33 21 Sep 21
Always nice to see a group of tradesmen happy at there work. It means that they enjoy their work and those that do generally do a good job! There also appeared to be a good relationship between the team. They were personable and were more than prepared to answer question and help where they could.
Azza Boynt
Azza Boynt
01:20 20 Sep 21
No fuss, quote was spot on with no added extras. Highly recommended.
Lauren Satill
Lauren Satill
04:17 14 Sep 21
Marcos installed a second water heater for us, in a very small space (required moving shelving and dishwasher) I called other places and they either said it wasn’t possible because the space was too small or they it would cost double what Marcos quoted. Marcos did a fantastic job for a really good price.
Frank Lorenzo
Frank Lorenzo
17:51 13 Sep 21
Maya Mitic
Maya Mitic
11:10 11 Sep 21
Karla Love
Karla Love
03:38 10 Sep 21
Called Australian Hot Water at 9am, was around by 10 for a quote. By 1:30pm I had a brand new Hot Water system installed. I'm very happy with my service and highly recommend Australian Hot Water
Ron Gillespie
Ron Gillespie
01:34 09 Sep 21
Had my hot water replaced by Peter this morning. Friendly and efficient and arrived early.
Cliff Lopesi
Cliff Lopesi
09:12 08 Sep 21
Highly recommended, very fast service, from quote to install A++
Steiner Law
Steiner Law
04:06 08 Sep 21
Tai Tu
Tai Tu
01:58 08 Sep 21
Doron Pozniak
Doron Pozniak
01:20 07 Sep 21
Marcus was really great to deal with, made it so quick and easy for what I thought was going to be a really big hassle to replace. Would confidently recommend these guys to anyone.Just a shame he was a West Tigers supporter
Michelle Summers
Michelle Summers
12:56 04 Sep 21
Very happy with the service provided. I especially want to thank Gavin for going out of his way to help me. Recommend
age budangz
age budangz
04:09 01 Sep 21
A++😎😎
Francesco de Vlam
Francesco de Vlam
02:17 01 Sep 21
Quick friendly service
Roberto Migliorati
Roberto Migliorati
17:02 30 Aug 21
Very fast, courteous, efficient. Even cleaned up after installing our new hot water unit! Thank you.
melanee cooper
melanee cooper
03:48 30 Aug 21
Chris was really responsive on my initial call and has someone out to my house within an hour. Dean was awesome who did the work. Extremely nice and friendly, explained everything thoroughly and did a quality job very quickly! Thank you!!!
Ankur Narain
Ankur Narain
03:45 23 Aug 21
Had leakage issue with my old hot water system on weekend. Reached out to australian hot water and the old system was removed and replaced with a new one within 2 hours of contacting them on a weekend. Technician was very professional and skilled. Highly recommended them.
Jerome
Jerome
03:28 19 Aug 21
Yuriy Kripak
Yuriy Kripak
05:05 18 Aug 21
Excellent service.
kevin nelson
kevin nelson
01:26 18 Aug 21
Wayne was really great and professional. Nice dealings and great work done! I’d highly recommend Australian Hot Water.!! Thanks a lot.
Ilan Zyl
Ilan Zyl
00:58 18 Aug 21
Very happy with Peter’s prompt & excellent service and manner.Thank s PeterIlan Zyl
David Barry
David Barry
00:02 18 Aug 21
Friendly, quick service. Do recommend.
Pardip Flora
Pardip Flora
05:00 16 Aug 21
Prompt and excellent service.
Rowena Mabbott
Rowena Mabbott
02:30 15 Aug 21
Service above and beyondIn the midst of winter lockdown, our heat pump hot water system stopped working. The team at Australian Hot Water Inner West, particularly Rob and Gary, worked tirelessly to get our hot water back operational. This involved a lot of additional time chasing the manufacturer to replace not only the parts (which had a lead time of 3 weeks) but then negotiating on our behalf to have the module replaced. Thus, instead of potentially being without hot water for 3 weeks or more, it was only 4 days. We were kept informed every step of the way, and the whole lot was completed under warranty - again, thanks to Rob and Gary's tireless efforts on behalf of us, their customer.Truly, the service was outstanding. Highly recommended.
Peter Hawreluk
Peter Hawreluk
06:48 10 Aug 21
Hot water heater was on its way out and Rheem got in contact with Australian Hot Water who contacted me. We made an appointment and the gentleman arrived on time. Said it would take 1 and a half hours to do which it did. Took the old heater away and cleaned up. Very good service. 👍
Peter Batch
Peter Batch
22:27 08 Aug 21
Very efficient. I asked for quotation on-line and AHW rep arrived within 2 hours to inspect and provide quote and answer all queries. When I accepted quote, Matt in the Office ensured installation co-ordinated with roof replacement which I wanted done at same time. Highly recommend.
Donna
Donna
00:41 07 Aug 21
Hot water unit broke and was replaced in a timely manner. Installer wore a mask the whole time. Competitive prices and professional service. Highly recommend.
Eric Freidman
Eric Freidman
02:26 05 Aug 21
My new gas hot water storage system was installed the following morning and was a seamless experience. Troy the installer was very professional and made the whole process easy. Many thanks to Georgie and the team.
Marnie G
Marnie G
07:32 30 Jul 21
Super quick and easy process for us to replace our hot water system within the day. Pete was very professional, knowledgeable and helpful!
Lesley Turner
Lesley Turner
05:12 30 Jul 21
Rang them at 10am this morning, brand new hot water sytem installed - up and running by 1pm! Diego and his team were terrific and very efficient, how wonderful to deal with such delightful young men. Excellent service all round would highly recommend this Company.
Evie
Evie
07:28 29 Jul 21
Very happy with service and price. What I thought would be a new hot water system ended up being a new thermostat. Service man was in and out in a flash, very professional. Will definitely use this company again when the need arises.
Audrey Larsen
Audrey Larsen
00:46 29 Jul 21
mulz Lasalo
mulz Lasalo
00:06 29 Jul 21
Awesome service and very reliable there plumbers are very honest and do an amazing job highly recommend the crew from Moorebank
Beverley Flynn
Beverley Flynn
13:18 28 Jul 21
I was very happy with the service I received. Fast, efficient and friendly. I had the new hot water system installed within a few hours. I highly recommend them.
Sharfaaz Ali
Sharfaaz Ali
04:39 27 Jul 21
Petah Cliff
Petah Cliff
05:07 26 Jul 21
Australian Hot Water are an excellent company. The installer was very prompt and quick at the installation of our new Hot Water System. He answered all my questions and was very helpful. Pleased we called them for our hot water system. Highly recommend them. It was all so easy quick and efficient.
Aaron Stevens
Aaron Stevens
02:16 23 Jul 21
Marcus was professional and fast. Same day hot water replacement. Brilliant.
Spiridoula Kraitsek
Spiridoula Kraitsek
06:53 22 Jul 21
kriss 00
kriss 00
05:44 21 Jul 21
Honest, reliable polite and prompt. They are cheerful and obliging. Great people to deal with.
Huang James
Huang James
00:13 21 Jul 21
Very good and efficient work
Mags B
Mags B
02:49 20 Jul 21
Thank you very much Grant for the speedy and efficient service. I called this morning and by lunchtime my hot water is back on. Efficient and courteous.
Juliana Merlo
Juliana Merlo
08:55 18 Jul 21
Fast, friendly and professional service. The job was complete within a few short hours. Brand new hot water unit was installed and is working perfectly.
mary zhou
mary zhou
03:22 16 Jul 21
Today we had Rheem hot water installed. Very happy! You have good team. Quickly organised only two hours all jobs done! Dean and Logan does excellent service, very professional, friendly , helpful.I highly recommend Australia hot water ( Belmore)Thanks very much! Dean and Logan for your fantastic work!
Mitch
Mitch
02:46 16 Jul 21
Dean and Logan from Australian Hot Water were a pleasure to deal with. Efficient, tidy, and best of all very informative and were able to explain the entire system they installed clearly and in terms that were easy to understand (for the lay person such as myself with no knowledge of hot water systems). Great service!
Matt Allen
Matt Allen
00:01 14 Jul 21
Debbie Pasterfield
Debbie Pasterfield
23:49 13 Jul 21
Awesome service I had someone out in 2 hours to replace hot water tank fair price all went well hot showers an hour after installation A+++ very happy house
Marcia Vasconez
Marcia Vasconez
08:49 08 Jul 21
Very honest, reliable and friendly
Neil Buchanan
Neil Buchanan
06:45 08 Jul 21
Simply excellent! Am extremely pleased with the installation of our solar hot water and the removal of our old one. Grant and Marcus did a wonderful job. Thank you! Neil & Julie, Bronte
Bruce Napper
Bruce Napper
05:03 05 Jul 21
Prompt service, fair upfront price and great follow up.
Sunny
Sunny
03:26 05 Jul 21
Fahid Ifthekhar
Fahid Ifthekhar
01:08 04 Jul 21
I was pleasantly surprised by how friendly yet professional the staff were, from the administrative line to the technician. Installation was extremely efficient yet of quality and the technician explained everything. Would 100% recommend to anyone.
Jessica Freeman
Jessica Freeman
02:09 02 Jul 21
Highly recommend. Dean was very professional and the problem with hot water was resolved quickly
David Horner
David Horner
10:35 01 Jul 21
Great service, informative, tidy workmanship, fast and professional.Strongly recommend, thanks guys.
Cassandra Roko
Cassandra Roko
06:40 01 Jul 21
Had my hot water gas tank installed today, not only were they friendly and helpful but they also really fast with the installation. Customer service was awesome over the phone and in person. Thank you for your service
Rick Burke
Rick Burke
03:38 01 Jul 21
The team were fast to respond, provide a quote and then complete the job. Very happy with the work, price and turnaround time of the service. (I had a 50L system replaced).
Star Star
Star Star
07:09 30 Jun 21
quick & efficent
Ilija Stojanov
Ilija Stojanov
05:55 29 Jun 21
Kevin was excellent and professionally completed the job in 3 hours, new 250L hot water system installed for the best price in the area.
Cynthia Cerf
Cynthia Cerf
08:23 28 Jun 21
Fast, reliable and friendly service. We had an emergency when our hot water system broke and we were referred to these guys by Rheem. Wayne I think his name was, was amazing and very friendly. Reasonably priced. Definitely would Use again.
howwe do
howwe do
01:06 28 Jun 21
We had instant hot water installed and the team were quick, friendly and efficient throughout. They took away our old tank and fixed everything up so quickly. Dean and Shane were a great help and explained everything on the phone. Highly recommend
Antoine Vincent
Antoine Vincent
04:05 25 Jun 21
Great service and very friendly. Used them on recommendations and was very pleased with the service.
H Lam
H Lam
02:03 25 Jun 21
Fantastic service, quick and easy, no hassles. Would recommend.
laura liang
laura liang
01:46 24 Jun 21
excellent workmanship from Diego and Trent would highly recommend them, great job guys and thank you Australian Hot water ☺️
Yuting L
Yuting L
01:40 24 Jun 21
Jamaica Siesta
Jamaica Siesta
07:35 23 Jun 21
Brandon and Dean were faced with 50 year old fittings which posed incredible challenges for the repairs … but they just kept persevering and the job got done beautifully.Great professionals; very highly recommended.
Morrison Vaughan
Morrison Vaughan
00:45 23 Jun 21
Shane and Trent we’re extremely professional. They were both courteous and possessed excellent customer relations. They explained what they were doing and clearly demonstrated the product. More importantly they arrived at the time they indicated.
Pamela Grant
Pamela Grant
07:04 22 Jun 21
Shane was professional and pleasant.He clearly knew what he was doing and was fast at it!Highly recommend him
Louis Parison
Louis Parison
03:43 22 Jun 21
karen Westwood
karen Westwood
01:43 19 Jun 21
Arrived within an hour of been called. Fixed the problem and called to let me know what he'd done. Very friendly from initial phone call to technician at the house. Highly recommend.
Khim Chang
Khim Chang
00:18 19 Jun 21
Friendly guys. They know exactly what's the problem with the hot water tank and fix it immediately.
ant rawlins
ant rawlins
07:34 16 Jun 21
Honestly the service was amazing, guy in office really went out of his way to help , they were on time and very quick! Fantastic service I highly recommend this companyThanks for your service Anthony
Vanessa Latoy
Vanessa Latoy
12:17 13 Jun 21
Adina Patrick
Adina Patrick
00:10 12 Jun 21
Quick and easy change over of our hot water tank-would recommend!
Paul Antonatos
Paul Antonatos
07:50 10 Jun 21
I have used Australian Hot water inner west many times over the last 15 years.The price is competitive, the service is prompt and the servicemen are excellent.However, it sometimes takes 2 or 3 emails to get a correct tax invoice. A minor problem that does not detract from the overall Great professional service.
Jayden k Tan
Jayden k Tan
04:30 10 Jun 21
Professional work by Grant and Marcus. Installation was perfect and work presentation was excellent. Esp pipe bending. Thanks .
Tass Callas
Tass Callas
04:58 09 Jun 21
Quick and quality service. These guys know their stuff and excellent pricing.The young guy who came out was friendly and made sure that everything was working 100% before he left.Highly recommended!
vrlsyd
vrlsyd
02:10 09 Jun 21
F B
F B
01:02 09 Jun 21
Highly recommended this business. Fast, efficient, knowledgeable technician and excellent range of product. We call on Wednesday and the new hotwater system was up and running on Friday.The plumbers who installed the new unit for us, also has electrical license, so they can do the whole job. We are very happy with the result. Thank you.
steve H
steve H
22:14 07 Jun 21
Prompt arrival to look at a minor issue , great customer service , highly recommended
arjun mahajan
arjun mahajan
11:43 07 Jun 21
Quick turnaround . fixed hot water system .. on point with the job and reasonably priced.
Mark Stevens
Mark Stevens
04:46 07 Jun 21
Excellent Service, Our hot water system was dribbling hot water from the shower and hot water taps, no pressure, not what you need in the cold winter months, after a few ring around's I got onto Australian Hot Water.I called on a Saturday, explained the problem to Kevin, he arranged to come out Monday afternoon, very prompt and to their word, the hot water was running like new in about 15-20 minutes. Easy to talk to fellows. Very reasonable with the repair bill. And no; I didn't have to replace the Rheem hot hot water system. So pleased with the results.Mark and Dianne.😀
Ralph RAF
Ralph RAF
02:40 04 Jun 21
Fast and reliable .
Chi
Chi
01:25 04 Jun 21
Two plumbers and one electrician on-site within 2 hours after my confirmed order. They are ALL polite and professional. For the step where they located the heater, the plumber consulted with me first and explained pros and cons before they work. The electrician also explained to me how the electrical operating and wiring after his job done . They completed everything within 3 hours. Efficient and Polite! Highly recommended!
Heather Webster
Heather Webster
00:32 04 Jun 21
Zway Yee
Zway Yee
06:45 03 Jun 21
Diego and Logan were great! Really friendly and did a great job. The price of the job was reasonable, would happily use them again.
Evelyn Treacy
Evelyn Treacy
01:11 01 Jun 21
Just for the record I am a tenant so I am not the paying customer - Our hot water heater was replaced quickly, but there was a dozen disgusting dead bugs, grit AND a glass shard left in our sink after the tradesman left. After reading the other reviews of how often the mess is tidied after the job completion I can't help but wonder why this was a different story 😬
Jacob Solomon
Jacob Solomon
11:14 31 May 21
Great service and reasonable pricing.
Ross Baines
Ross Baines
06:02 31 May 21
Huge kudos to these guys. Called to fix a gas instantaneous HWS Friday they were on-site within 3 hours and had it sorted. Like life, nothing always goes to plan! System failed again later that night, a call in the morning on Saturday they were back in 30mins and had sorted the next issue. Now the system is running strong!Highly recommended!
Graceful Indeed
Graceful Indeed
01:25 27 May 21
Thank you Australian Hot Water.From making the call to getting the quote and then having my hot water system repaired was so easy,Kevin was honest and upfront with me and that is what i appreciate.Paul inspected the job told me what the issue was and then did the job.Looking for someone professional call Australian Hot Water
Ben N
Ben N
06:08 26 May 21
2:24pm - I called to get a broken hot water tank fixed. Repairman in area. Sweet.2:46pm - called to say that he'll arrive soon2:55pm - repairman arrived.3:03pm - problem identified - broken thermostat.3:15pm - problem fixed and sorted.4:07pm - hot water is back to normal, paid via bank transfer. And I'm writing this review.Thanks guys - really easy and simple, job done, and we have hot showers again.
Judy Turner
Judy Turner
21:43 25 May 21
Great service prompt recommend to all.
Polly Kornie
Polly Kornie
03:15 25 May 21
Jay from Australian hot water came and replaced our tank with no issues. Great service!
Michelle Leonard
Michelle Leonard
02:24 25 May 21
I would just like to strongly recommend this organisation for their absolute consummate professionalism and attention to detail. Diego and Trent arrived this morning and did not cease until the job was done. Now my three sons and myself have hot water and an incredibly positive experience. They were gentlemen ,they were calm ,they were kind, and they were incredibly efficient and neat.I cannot recommend them highly enough.Michelle leonard OAM
Elena Bermeister
Elena Bermeister
02:04 25 May 21
Geoff Bromley (Phone First)
Geoff Bromley (Phone First)
00:12 25 May 21
I rang very early in the morning. Answered quickly and was at my house within 2 hours. Found the problem and fixed on the spot. Fair price. Great service. Thanks
Phillip Long
Phillip Long
05:21 24 May 21
Spoke to Kevin who provided useful advice and a very competitive quote. His crew installed new hot water system by lunch time. Very happy with their professional job. Highly recommended
Anna Sokolnicka
Anna Sokolnicka
05:06 24 May 21
Thank you, Jay was fantastic, very clean and efficient!
Paul Downing
Paul Downing
00:41 24 May 21
Jay was great cleaned up all good
Kathleen
Kathleen
10:24 22 May 21
They (Two men) came and installed/replaced my water heater. They were efficient and professional and they did the job very quickly. I am very pleased with them and highly recommend them.
Karen Ives
Karen Ives
07:59 22 May 21
Very helpful and a really quick response. I had an assessment and fully replaced hot water system in under 3 hours.
Matthew Peck
Matthew Peck
04:39 22 May 21
From the office to the installation team, I was provided with professional and friendly service. Cameron and John worked tirelessly for two hours and left the site clean and tidy. Many thanks to the whole team. Highly recommended by others and they were right!
Elliot Drummond
Elliot Drummond
00:20 21 May 21
Jay was a big help with replacing our old hot water heater! Very quick and cleaned up any mess after. Thanks Jay!
Nader Naeimi
Nader Naeimi
13:20 20 May 21
Friendly, helpful, responsive, professional and expert service. Got a quote on the first day that I called and by day 3 we had a brand new hot water system installed. I wish there were more stars.. Grant and the team deserve more than 5 stars! HIGHLY recommended.
Mohan Shrestha
Mohan Shrestha
01:26 20 May 21
Renai platts
Renai platts
01:24 20 May 21
Fast response and friendly service at a very reasonable price. Big thanks to the team for helping me out!!
k k
k k
23:38 19 May 21
Prompt and efficient thanks Clinton and Jay
Colin Baxter
Colin Baxter
06:59 19 May 21
J A
J A
05:35 19 May 21
Diego, Jay & Australian Hot Water (Belmore) were fantastic to work with. They were prompt, friendly, helpful and very efficient. Diego was fantastic in running me through the work to be done, alternatives and the total quote.I called Australian Hot Water on Monday morning for a free quote and site visit to be conducted on Wednesday morning. I was very surprised when Diego attended on time and advised that the work can be completed on the same day. Diego and Jay promptly completed the work in half a day. They also provided assurance that any issues after the installation will be actioned asap if this were to happen. Amazing.I previously tried calling three other companies within the same area who all choose not to help.I highly recommend Australian Hot Water (Belmore), Diego and Jay for their fantastic work.
Ibonac
Ibonac
05:08 18 May 21
Amazing service, the guys went above and beyond to make sure the install was done perfect and safe even repairing some faults left over from a previous installer/company. Much appreciated.
Bronwyn Mason
Bronwyn Mason
01:05 18 May 21
My elderly parents needed their hot water system replaced on a Sunday and Grant arrived within an hour. He provided friendly, professional and prompt service that we sincerely appreciated.
Balvinder Bhatia
Balvinder Bhatia
05:33 17 May 21
Prompt, reliable and excellent service.
John Black
John Black
07:24 10 May 21
connie nicoletti
connie nicoletti
03:25 07 May 21
Kevin was super helpful in getting my water heater replaced 10/10 recommend
Joanne Roberts
Joanne Roberts
07:52 06 May 21
Great service at affordable prices.
Chantelle Whieldon
Chantelle Whieldon
07:05 06 May 21
Can’t go past this service, had screaming pipes and lucky to have 10 min showers. Both problems fixed in no time and at a great price. Loving my peaceful long hot showers now.
Pink Rose
Pink Rose
06:55 06 May 21
Hemu Maharaj
Hemu Maharaj
06:40 06 May 21
Always reliable, fair prices and great job.
Kim Campbell
Kim Campbell
07:00 30 Apr 21
Wow what a brilliant company to deal with.Within 45 minutes of my call...Matt came to my rescue. He was so polite , knowledgable and my hot water was fixed! Would highly recommend Australian Hot Water Caringbah and Matt ....Thank you...you are a legend!
Dylan S
Dylan S
03:32 30 Apr 21
I stopped into the shop today to discuss solar and heat pump hot water systems for a new build house. Graham was professional and informative giving me everything I need to make an informed decision.I highly recommend anyone with any hot water needs to consider Australian Hot Water
Nicola Horbach
Nicola Horbach
07:16 29 Apr 21
Showed up on time, finished the job when they said they would, cleaned the site and also advised about a gas promotion where I could get $800 back - no other company who came out to quote let me know about this offer. Best price and best service - would recommend highly.
Deb Mihalos
Deb Mihalos
01:37 21 Apr 21
Hubby woke up yesterday morning to discover our hot water system had carked it so he called these guys, someone was out here by 8.30 to check it out and give a quote & a new one was installed by 10.15, very prompt & friendly service and prices are very reasonable too.
Benny Zhang
Benny Zhang
13:23 20 Apr 21
Australian hot water installed a new water heater for us three months ago, the quote they offered was the best among three companies.Yesterday I found the outlet pipe was a little bit leaking (not emergency) and contacted them, they responded very fast and came to fix within 24 hours.I met three team members of the company since I contacted them for a quote, they are all professional, nice and helpful people.A reliable Australian company, highly recommended.
Glenn Anderson
Glenn Anderson
05:16 20 Apr 21
Fast, friendly and professional service. Highly recommended.This is the second time we've used AHW Moorebank in 11 years to replace our electric hot water system. The new one has an unbelievable 12 year warranty. Good job Wayne and Luke!
Candy martini
Candy martini
05:56 19 Apr 21
Customer service staff (Georgina and Theo) were very friendly and helpful over the phone. After providing some basic information and photos, I received a very competitive quote for my next-day hot water system replacement. Thank you so much!
Nicky Walsh
Nicky Walsh
23:55 18 Apr 21
Australian Hot Water was great to deal with! We had a bit of an emergency with our hot water system and AHW had a new one installed for us the next day. I have not seen four people work harder - they were amazing. They were friendly and professional and now I have my lovely hot water again.
Jera Cooke
Jera Cooke
07:06 08 Apr 21
Dear Managing Director of Australian Hot Water - Inner-west Sydney,I thank you, for your staff for great service last week, where they were courteous and arrived on-time.The work done was excellent, and rectified the plumbing issue well.They provided me with a report as to the repair carried out, and also let me know about work required at a later date, which is appreciated.As you may know, I have been using and recommending Australian Hot Water Belmore for all plumbing for 10 years now, and will continue to do so.All the best for you, your staff, and families,Jera Cooke
Nancy Yun REN
Nancy Yun REN
03:10 01 Apr 21
excellent services. Very professional installers for installing a brand new gap heater for my parents. My parents don't speak English and they have called me before finishing up the job. Strongly recommended.
Nicholas Gardiner
Nicholas Gardiner
23:49 24 Mar 21
All round excellent service. Professional and friendly team. Highly recommended.
H S
H S
11:07 16 Mar 21
Wow, these guys were just simply amazing, I've had few plumbers come out and ended up picking figures out of the blue. And then came these guys, they spent a fair bit of time/days and informed in detail various options and best lowest prices to start. It was great to have a feeling like your not getting ripped off and they genuinely price the job. Nothing was too difficult, although it was a fair bit of work. The guys who installed the gas hot water system did a great job. Nice, clean system. Would totally recommend Billy and the crew at Australian Hot Water
John J
John J
23:00 15 Mar 21
Australian Hot water Leumeah,Just want to say thank you for coming by and installing our new hot water system, made it look effortless in a short amount of time. I'm extremely impressed by workmanship and attention to detail.To top it off, paying for completion of the job was a smooth transaction with card. I would personally highly recommend your services to friends, family and anyone reading this review.Thanks again, John
Bruce Bruce
Bruce Bruce
06:02 11 Mar 21
Yesterday found our gas HWS tank was leaking after 24 years use.Last night wrote a message to Australian Hot Water for a quote and this morning 7:30am Cameron had a look and it was replaced before lunch.Decided on the gas instantaneous which required a bit of copper to connect to our larger diameter pipes but the job is super tidy.Friendly guys and neat work. Thanks.
Tyler Harris
Tyler Harris
06:03 05 Mar 21
The entire experience with Georgina and the team from Australian Hot Water in Mona Vale was fantastic, they where prompt and even helped with an emergency prior to our gas water unit installation on the weekend before. Would absolutely recommend these guys and we were using them for all our needs in the future. Thank you.
Janette Mitchell
Janette Mitchell
00:36 26 Feb 21
Very quick service at very competitive prices. Highly recommend
Al Westbrook
Al Westbrook
03:09 19 Feb 21
Great service and highly recommend.Steve and Grant made it very easy for a replacement tank and installation at our apartment on the same day. Thank you
Linda Koenig
Linda Koenig
00:47 10 Feb 21
Matt and Cameron were very professional and quick! I would recommend them to anyone!
Matt Lilley
Matt Lilley
00:41 30 Jan 21
Great service. I rang to enquire at 7.30am. AHW were on site to inspect within 35 minutes and I was emailed a written quote by 8.30am. The AHW team was then onsite installing before midday. Highly recommend.
John Hylands
John Hylands
09:17 28 Jan 21
Very happy with these guys.They knew their stuff from the first phone call.Good advice and competitive pricing.They turned up as promised and Michael the installer did a great job. Took a lot of pride in his work and explained their commitment to service and also the system Warranty.Altogether a great experience. Highly recommended and yes, I would use them again.
Phillip Richards
Phillip Richards
00:28 21 Jan 21
Very Happy, Great Job at a good price.Can't thank you guys enough for fixing our hot water.Highly Recommend
Jonathan Harding
Jonathan Harding
00:33 16 Jan 21
Excellent work from the team over at Australian Hot Water Caringbah!A massive shout out to Cameron the technician that came out to install my brand new Rinnai B26, I'm telling you what cool guy. It was put together very quickly, he explain everything clearly and even checked out my taps inside the house to see if everything was all good! Well done brother, somebody get that man a beer!
Craig Montgomery
Craig Montgomery
02:36 08 Jan 21
Paul Colless
Paul Colless
02:26 08 Jan 21
Definitely recommend! I called Australian Hot Water at 9.30am after waking to no hot water and by 1pm the same day we had a new hot water system installed. This included a free assessment and quote with 3 different options. All points of contact were professional, courteous and were nice guys to chat to. Shout out to Josh, Cam and Matt and thanks for turning what was looking to be a bad day into a mildly inconvenient morning. See you guys in 15 years or so.
Madalene P
Madalene P
00:25 07 Dec 20
efficient, well priced and amazing customer service!
Jamie Edwards
Jamie Edwards
05:29 02 Dec 20
My first experience with this company was on Monday when a very professional and friendly guy called Luke came out to troubleshoot my boiler issue, in response to my request for the rental estate agent to attend to it, urgently.The system's temperature was not holding and had become very erratic. The water would suddenly become extremely hot or go stone cold, with no warning, and this caused my skin to burn a few times.I received a call later the same day and I was advised that a new boiler would be supplied and fitted the next day.Luke came out again within the designated time frame, removed the old boiler and installed the new one very efficiently.As a tenant I don't have a choice in which services are used and I so I am very glad it was this one!
Dan
Dan
04:11 27 Nov 20
Super friendly, professional, quick & efficient service. Highly recommended... Thanks!
Greg Miller
Greg Miller
23:47 22 Nov 20
We worked with the team at Australian Hot Water on setting up some custom tea towels for their customers for Christmas Gifts. Lovely company to work with, and they loved what we set up together. Thanks again!
colin gurney
colin gurney
22:49 18 Nov 20
An amazing crew of plumbers. I am exceptionally happy with the service that they provided. We love our new bathroom and the new layout. Good, honest, hard working and very professional tradies. We will be using these guys when we do our kitchen soon.
Ann Mandich
Ann Mandich
04:26 26 Oct 20
Just the best, look no further. As a single female there are many contractors out there that would like to take advantage of you but I never felt that from Kevin at the Campbelltown office and I did my homework.Ann
Keith Hall
Keith Hall
05:44 21 Oct 20
Excellent service. We needed to replace a 15 year old gas storage heater. David quoted and provided explanations on a range of options and we ended up going for a continuous flow system. Once agreed, David arranged for installation to take place next day. Plumbers were very professional and efficient. Highly recommended.
Luisa Garcia
Luisa Garcia
19:59 02 Oct 20
Australian Hot Water LeumeahI contacted this branch and requested for a quote. Kevin was very helpful and pleasant to speak to. The plumbers came in less than an hour after we finalised the order to install the new hot water system. Thank you very much! We are satisfied customers.
Dominic Galvin
Dominic Galvin
02:20 01 Oct 20
I had a really good experience with these guys. I would specifically like to thank John and Josh for providing an honest and affordable service in a challenging older strata building that a lot of people would have walked away from.I was so happy with the service first time around that I contacted AHW a second time to ask if they could refer me to a plumber to do some other invasive cold water work. It turns out that they were able to do it themselves for around 1/6 of what a few other plumbers told me it would cost.It’s nice to know there are some honest tradies left. Thanks again!
Lisa Judge
Lisa Judge
02:18 01 Oct 20
David and the team were a magnificent help. Very professional, prompt and friendly. Highly recommend their services!!!
Cleona Patterson
Cleona Patterson
11:59 29 Sep 20
Easy communication and prompt service. Thank you!
Sandra Wong
Sandra Wong
03:07 29 Sep 20
Very happy with the quick and promt service. Bought a Rheem hot water system. Ryan is very efficient and friendly. The price is very reasonable and affordable, compared to other quotes that I had. Highly recommended 👍👍
Praveen paul
Praveen paul
01:31 18 Sep 20
Very professional Billy is great to work with. All our installations went smoothly
Liam CHEN
Liam CHEN
01:07 07 Sep 20
Had a miscommunication with the business, very happy with James' response, they did additional work without asking. I would recommend the business to my friends
Keven Yang
Keven Yang
03:44 01 Sep 20
Mario koala
Michelle Lam
Michelle Lam
03:10 01 Sep 20
Dave from AHW called me the morning after I made an enquiry online and he got the boys out within the hour. A new hot water tank was installed with no issues and at a very good price. Very happy. And cannot fault the service. Thanks team.
Tim Sivell
Tim Sivell
07:51 24 Aug 20
These guys know about customer service.Hot water goes 11.30pm.I email at 5.00amCall at 7.00amSites and quote at 9.00amInstalled and hot by 12.00pmOld unit taken and sits all clean.Now thats service.Thanks guys,absolute professionals.
Jacqueline Saad
Jacqueline Saad
02:38 21 Aug 20
Cameron is a competent plumber with bed side manners! Absolute delight. Getting my new hot water system from them for sure!
Mark Ziogas
Mark Ziogas
07:12 16 Aug 20
These guys got me out of trouble fast. They were on time, and installation was prompt. Great job and fantastic service.Will definitely recommend and be a loyal customer. Thanks all at AHW Caringbah. 👍
Georgina Watkins
Georgina Watkins
03:14 14 Aug 20
Our electrical hot water system stopped working and Billy was fantastic in organising a quote on the same day and a new Rinnai continuous gas hot water system the following day. Boys did a great job on the install too. Very easy to deal with and highly recommended.
Ankur Chauhan
Ankur Chauhan
03:15 09 Aug 20
Absolute pleasure to do business with Australian Hot Water - Seven Hills. Great service and advice over the phone! Plumber Billy; very professional, humble, genuine, reliable and helpful. Quick and cheap professional job done!Same day service! I already recommended to my family and friends! They were less than half price for same job other plumbers quoted.Many thanks, Billy!
Emma S
Emma S
23:01 18 Jul 20
Woke up to no hot water the other day at my rental property and a loud noise coming from the hot water unit. I called my real estate and within a very short period of time had a call from a gentleman from Australian Hot Water. He was very polite and after explaining my situation he told me that someone would be out to see me in 30mins. A very ploite and professional young man was then at my house in no time - he quickly diagnosed the problem and that very same same day i had a new hot water unit installed. The next morning I had hot water again. The whole process was seamless. I will definitely recommend this company in the future.
Allira Wade
Allira Wade
05:25 04 Jun 20
I’ve heard a few good things so when our hot water went I called Australian Hot Water first. Josh was early, super helpful and had our hot water fixed in time for afternoon tea. I would highly recommend them to anyone!
Debra Jacobson
Debra Jacobson
11:40 03 Jun 20
Great service. Fixed my problem. I don't run out of hot water anymore!
Hugh Sturgess
Hugh Sturgess
04:05 02 Jun 20
Very prompt service, were able to fix my problem quickly.
Aley Halverson
Aley Halverson
03:20 02 Jun 20
John Lander
John Lander
01:00 02 Jun 20
I left an online request for an urgent replacement of a leaking electric instantaneous hot water system in Camperdown on a Sunday and first thing Monday morning was contacted by Australian Hot Water. I was advised they could check the old system between noon and 4.00pm. I had a call at 2.00pm with a quote for the system which I accepted. A new system was fitted and I received an invoice. Because I'd booked online, I called them to check I was eligible for an advertised $50 discount which was then deducted from the invoice immediately. I was away from the site and my tenant was in attendance at the time. Office and installation staff most helpful with easy communication and I was very happy with the prompt service thank you.
Stephen Asher
Stephen Asher
21:54 21 May 20
I cannot recommend Australian Hot Water Inner West highly enough. From the very first inquiry through to the final installation everyone I dealt with was friendly and professional. New gas connection and hot water service installation was done to the highest standard without any hassles.
Michael Cattarin
Michael Cattarin
22:54 11 May 20
Excellent Service. From making the booking, to the repair needed - all done within a couple of hours. A credit to the trade industry.
Brenton Hamdorf
Brenton Hamdorf
11:48 16 Apr 20
Very responsive, friendly and provide great service. They were recommended by my usual plumber and I have no hesitation in recommending.
Gary Bennett
Gary Bennett
11:10 15 Apr 20
Our 10 +year old Electric hot water heater stopped working Yesterday. I rang Australian Hot Water and they arrived same day, and got the heater going again. My wife loves these guys. Thanks John for your friendly manner and great advice on the best options for us on a new heater. I will be recommending Australian Hot Water to my Friends and Family.
Glenn Smith
Glenn Smith
05:51 14 Apr 20
I called the guys at Australian Hot Water Leumeah yesterday (Easter Monday) afternoon and they had someone on site by 0830 today.Paul explained what was required and kept me informed as he went.Our solar system was fixed quickly and for a good price.If your hot water system needs to be serviced/repaired/replaced make sure you give these guys a call, you won't be disappointed!
Shelley Gannon
Shelley Gannon
23:04 25 Mar 20
We have used them several times and every time they are prompt, efficient and friendly. Their prices are always good. It's a great team. They have everything and do all plumbing types. Would recommend to anyone.
JASON LOW
JASON LOW
00:22 20 Mar 20
Thanks very much AHW! Very happy with John and his team of 4 guys working to remove our old solar hot water and installing new system. Everything done well, site left clean. Couldn't be happier! Give these guys a call for your hot water needs. Highly recommended !!! Jason @ Oatley
Ben Hershman
Ben Hershman
00:32 18 Mar 20
Great customer service from my calling Australia Hot Water Inner West, through to the gents that came to fix our hot water system. We have used this company every few years since 2007 (as they reminded me). Eddie and his colleague were very customer focussed (from keeping place clean, to telling me more info than they needed to, to sorting my invoice). In today’s business climate it’s all about reputation and I would highly recommend these guys.
Tim Urquhart
Tim Urquhart
03:04 06 Mar 20
Easy to deal with and the tradesmen are polite and helpful.
Noble Darkmoon
Noble Darkmoon
15:17 26 Feb 20
The service provided was really good. Inspection of site and discussion of transfering from a very old system to a modern system. Everything that would be entailed, to allow for appropriate decisions to be made.The additional suggestions that were provided have also been extremely helpful, with the candid discussions.Installation was outsourced, the people they had used were very professional, helpful and knowledgable as well.
michael wagner
michael wagner
04:31 14 Feb 20
I highly recommend Australian Hot Water. I needed my hot water system replaced and they were able to do so promptly and with excellent service to boot. Jesse installed the new system quickly and without any fuss and I appreciated his respectful service. Thanks guys.
lynette walker
lynette walker
04:10 11 Feb 20
From the minute I rang to get a new Hot Water Service to the minute the young man left my house after installation,The customer service was prompt,friendly, and the office was always letting you know what was happening and when.I found the staff very knowledgeable and keen to explain anything I asked.I would recommend Australian Hot Water , their Staff and service to anyone
Robert Fasanella
Robert Fasanella
04:36 24 Jan 20
Highly recommend this company . Professional mannerism and workmanship . Punctual and competitively priced .Would definitely engage their services again !
Scott Hamilton
Scott Hamilton
23:16 19 Jan 20
I'm a rental tenant that needed a replacement hot water system. The AHW team were really fast and provided great customer service on their inspection, then followed it up with a fast and high quality installation when the parts arrived.
John Wurtz
John Wurtz
06:48 17 Jan 20
I called Australian Hot Water 9:00am and told them about my problem with my Hot Water Service, I was told they would here between 12:00pm and 1:00pm, and get a phone call before they turned up. It all happened exactly like that. Best service I have experienced for a long time, it was all done in half an hour. I was also told what to expect to pay, and that was spot on too. I can highly recommend them.
Mark Esther
Mark Esther
11:08 03 Jan 20
Very friendly and professional service, can't fault them!
Lucy Williamson
Lucy Williamson
00:46 03 Jan 20
Chris and his team were great. Came the same day and hooked up replacement tank to get me through until gas connected. Once gas hooked up, they promptly returned to install a new gas hot water system, plus plumbing for heating and gas cook top. Couldn't be happier. Great service and advice, fast, good price, highly recommend.
rocketrod1882 s
rocketrod1882 s
02:09 02 Jan 20
We were without hot water for 2 days due to our gas hot water system failing. Due to the urgency we got another company out and were quoted $1,450+ from them to repair the system. The other company was pressuring us to replace various parts on the hot water system at grossly inflated cost. Called and spoke with Billy from Australian hot water who qouted over the phone. The technician Dean was at my house within 2 hours and fixed up our system with just a basic common part, saving us over $1,100 in the process. Will definitely call Australian hot water first for any service or repair in the future!
K T
K T
06:05 16 Dec 19
Came quickly, rectified the fault, electronic invoicing. No complaints.
Peter Scicluna
Peter Scicluna
06:32 14 Dec 19
Very professional company from end to end. Really happy with the service and replacement unit. They actually did exactly what they said they would do, which is rare. Peter.
Rebecca C
Rebecca C
07:05 12 Dec 19
Our hot water tank broke early on Saturday and they were right on the case once the real estate contacted them. Quick, polite, straightforward and easy to deal with. We were in good hands. Definitely recommend them to friends and family.
projina kafle
projina kafle
05:56 05 Dec 19
Layla Lou
Layla Lou
05:22 20 Nov 19
David and his guys were fantastic, they had a new Rheem hot water cylinder installed within hours. The price was very competitive. The job was completed professionally with the old cylinder taken away for disposal and the area was left clean and tidy.Definitely recommended.
Taichi Lover
Taichi Lover
22:13 07 Nov 19
My solar hot water tank leaked but the new tank was not available. I was offered to replace it with a temporary tank free of charge. The new tank was finally replaced without any problem. Good service and price.
Ian Moloney
Ian Moloney
07:32 05 Nov 19
Had these guys do three hot water system systems in three houses over the last five years. I wouldn't use anyone else. Great service and fair prices.
Kylie Panizzutti
Kylie Panizzutti
05:44 28 Oct 19
Most honest and reliable business we have ever dealt with went above and beyond
Thomas Cripps
Thomas Cripps
23:47 23 Oct 19
Many thanks Alex, fantastic job.Your team was prompt,polite and very efficient. It makes a difference when you have good employees such as Alex.Ta Tommy Cripps.
Rich M
Rich M
03:20 08 Oct 19
Very pleasant customer experience. Polite, knowledgeable and friendly installer. Quick service with a next day installation after our old hot water finally died. Clear explanation of the options and warranty. A free appraisal of whether we could install solar panels for hot water. They also gave me help with applying for the gas hot water cash back scheme.
Jeff
Jeff
11:02 28 Sep 19
Had hotwater Rheem installed a few weeks ago due to leakage of an old model. Good job, fast response, aslo covered carpets in the house to prevent damage when going through the room. Highly recommended
Christine Ludmon
Christine Ludmon
06:11 26 Sep 19
"After a terrible experience with another shire based plumbing service that promotes "Honest" pricing, i would thoroughly recommend John from Australian Hot Water South. He really was honest unlike the others and provided a great service in rectifying the disaster the other service created. Thanks John will definitely be recommending you to my family and friends"
Sisil Samantha
Sisil Samantha
03:09 17 Sep 19
Excellent Service and friendly staff.They have replaced my hot water tank HALF THE PRICE of another company.Thank you,
Cathie Hughes
Cathie Hughes
01:15 10 Sep 19
I have now used this company several times for both gas , electrical & plumbing jobs. They are just the best people to deal with. Their prices seem reasonable, especially considering the service they give & they are prompt & follow up with help & advice. The best thing is that over the phone you can actually speak to a person & get personal attention. If there was a rating higher than 5 stars, they would get it from me!
Kyle Sharpe
Kyle Sharpe
00:55 27 Aug 19
From the quote to the installation I received great service, would definitively recommend. Grant installed the hot water heater and was prompt, tidy and did a great job.
Greg James
Greg James
07:39 22 Aug 19
Have had several hot water units installed over 20 years, service was great, the arrived when they said they would and price was reasonable.
Linda Lulham
Linda Lulham
02:21 16 Aug 19
Helpful, fast and friendly. Great to deal with. Thank you Chris!
robert cooper
robert cooper
09:46 14 Aug 19
had Kris around to quote on replacing my hot water system to gas, as he was doing this he asked what was wrong with my hot water, told him, he then found the problem. i have now got hot water, I had been told by another plumber that my system was gone, When my system goes I will be using Australian hot water to replace it,
Andrew Clint
Andrew Clint
08:43 12 Aug 19
My aunt had a problems with her hot water service and I was recommended by a friend of mine about Australian hot water and was told to ask for Diego. Diego came to us promptly and gave us a reasonable quote. He was professional, friendly and most important very honest. He also provided a concise explanation of the problem and how he went about solving it. My aunt couldn’t be happier, I highly recommend this company. 🍻
Anne Tides
Anne Tides
10:13 05 Aug 19
Highly recommend for any hot water needs. Prompt service on Saturday, came at specified time. Very friendly and professional. Will use again.
Nicolle Gibson
Nicolle Gibson
21:41 04 Aug 19
Fast and efficient service provided by Grant and Steve. My hot water system blew up in the morning and my new Rheem Gas system was installed before lunch the same day. I can highly recommend their service.
Tony Caradonna
Tony Caradonna
01:43 03 Aug 19
This is now the second time I have needed Aust Hot Water. It was an emergency for my 91 yo mum. Spoke to Madie late afternoon and she had some one out within an hour to quote and had the job finished the next day. If you’re looking for fast, professional but mostly service and quality at the right price then look no further. A very special thanks to all the team, particularly the boys that came out on the day, great job.ThanksTony
Sharon Hewitt
Sharon Hewitt
23:50 01 Aug 19
Service was quick and great. Great prices Friendly staff and will recommend to anyone.
tanpreet kaur
tanpreet kaur
05:01 29 Jul 19
Alexander Bradley
Alexander Bradley
03:04 10 Jul 19
The Tradie and apprentice were fantastic.Good communication, quick clean job.1 day turnaround.
Zachary Herron
Zachary Herron
23:49 17 Jun 19
Really quick response time. The invoice was fully itemised and all the prices were reasonable!
Jamie
Jamie
22:36 14 Jun 19
Suanne Dixon
Suanne Dixon
05:23 12 Jun 19
After an unexpected cold morning shower (in winter), I phoned Australian Hot Water's Caringbah office around 10am and spoke to Matthew. I described the hot water system to him and he organised a call-out for that afternoon. Cameron arrived at 1.30pm and had diagnosed the issue, drained the 250 litre tank located inside my unit and replaced the element all in under an hour. I had hot water again three hours later. This company is prompt, reasonably priced and I received excellent customer service by both of the staff members I interacted with. I would happily recommend Australian Hot Water to anyone who is after reliability, efficiency and a realistic price.
steve egan
steve egan
23:07 13 May 19
Fantastic service, thought i had a problem 8 months after purchase, did not hesitate to come and check, found no problems, didnt even mention a charge for coming out
Michelle Maroun
Michelle Maroun
06:41 07 May 19
Cannot recommend these guys enough!!! Professional, reliable and affordable. Nothing is too hard and always turn up when promised. Definately highly recommend.
Christine McDonald
Christine McDonald
03:08 21 Apr 19
Efficient and personable tradesmen with most pleasant manners.
John Grover
John Grover
06:30 29 Mar 19
Really good to be able to speak to people , get great advice and on going support
Mitch Ference
Mitch Ference
19:07 24 Mar 19
I was very suprised with this company, ive found it is usually an ordeal dealing with most building related trades, terrible service & poor workmanship etc. Dealing with Australian Hot water was anything but painful! they showed up when they said, were quick to quote and get a quality job done.
stephanie Antunes
stephanie Antunes
05:32 18 Mar 19
Very happy with the service from these guys.They fixed the issue and the pricing was reasonable.They were also available ASAP and the technician was very helpful and friendly. They explained the issue in plain English so i knew what was going on!Will definitely be using them going forward.
Daniel Scavone
Daniel Scavone
01:14 15 Mar 19
Great people to deal with. Honest and reliable. Went above and beyond to help us. Highly recommend these guys. I first had dealings with them 9 years ago when they installed our hot-water system. Unfortunately we had to call them out again, with some issues. They did there utmost to help. Thanks Kevin and your team!!
Margaret Norris
Margaret Norris
08:49 11 Mar 19
Rang 9.20am. Assessment and quote done by 10am. Job finished by 1pm. Kept informed of progress throughtout the day. Brilliant! It doesn't get better than this.
Guohua Yao
Guohua Yao
00:23 08 Mar 19
You guys did very well and professionally identified problems. Well done! Thanks for Kevin changing the appointment earlier for me. We are very happy for the service.
Ifty Hussey
Ifty Hussey
01:19 16 Jan 19
Good service, Clinton and his team were very helpful and honest. Definitely worth calling them for any issues. Thanks guys...
Nilesh Gohil
Nilesh Gohil
04:46 27 Nov 18
Great services, very friendly team members. I will definitely recommend their Services.
chris david
chris david
01:10 14 Nov 18
Had Clinton and Paul over. Great honesty from australian hot water and the workers. Other people would change unnecessary parts for extra money but these guys honestly said a part that was leaking didn’t need changing because my system didn’t need it. They came today where here in no time the job was done in no time part placed and hot water all running. Thanks guy Chris Mount annan
Eastwood Ryde Netball Association
Eastwood Ryde Netball Association
02:24 12 Nov 18
Very impressed with the professionalism and assistance. The quoting process was quick and reasonable for a new boiling hot water unit and installation was carried out within a few days. Highly recommended!
Erica Leon
Erica Leon
02:58 07 Nov 18
Highly recommended no fuss or surprised my hot water was fix in 15 minutes very affordable price. They know what they do keep the business card on your fridge and safe any headache with other dodgy companies
Sharyn
Sharyn
21:56 22 Oct 18
Great service and reasonable pricing
Chris woolly
Chris woolly
09:14 18 Sep 18
Had a Rheem Hot Water system installed by these guys. Great service and a great job.This was a year ago and I am happy to say the system is still working wonderfully well.
R V
R V
00:35 06 Aug 18
Excellent work and customer service after a recent hot water tank replacement. Mick and Angus were very professional and took care to clean-up and protect fittings. Reasonable prices too, highly recommended.
Arjun Adhia
Arjun Adhia
00:56 24 Jul 18
Billy was great with the installation of our hot water system, plumbing and with organizing a gas connection for us. Post installation, we noticed a leak in the kitchen and one underneath the house but he organised for guys to come down to fix it promptly.
Andrew Goodyear
Andrew Goodyear
00:59 14 Jul 18
Fantastic Service - very quick and reliable. We will definitely refer our friends. Thanks.
Cassandra Foster
Cassandra Foster
10:30 12 Jul 18
The team at Australian Hot Water Macarthur were efficient and professional. They went above and beyond to provide quality customer service. I would highly recommend them to anyone.
Satvinder Chadha
Satvinder Chadha
01:43 19 Jun 18
Paul Wahid
Paul Wahid
04:43 17 May 18
Fast efficient service. Highly recommended!
Nicole Vittorio
Nicole Vittorio
22:16 15 May 18
After a string of hopeless, poor and incompetent tradies, I dreaded when our hot water failed. But a call to Aust Hot water, had Mark explain everything plain and clearly, had a guy out same day and fixed the problem, no fuss and fair price without nasty surprises. Amazing... Thanks guys! Will definitely use again.
Christine Pages
Christine Pages
08:29 03 May 18
Kevin from Australian Hot Water in Campbelltown was very helpful. They had a special Dux hot water tank deal but had none on site. He ordered ours and it was installed efficiently by Clinton. He answered all our questions and gave us advice about our new system. I would highly recommend this company.
Bill M
Bill M
10:22 25 Apr 18
Just like to thank the team @ Australian Hot Water for their prompt service at a reasonable price in particular Scotty whom did an amazing job on the supply and installation of my new gas hot water system. Well done guys.Highly recommend and will use them again in the future.
Wazza Dazza
Wazza Dazza
00:40 22 Apr 18
Chris and his team installed a Sanden system. Great service and fantastic product.Thanks guys.
kathy Summers
kathy Summers
04:03 18 Mar 18
very happy to recommend the team at Seven hills Australian Hot Water.. Scotty and his lads. Solved the mystery of my burst hot water pipe. The job was more complicated than initially quoted but stayed with the quote; even changed extra leaking taps!! i'm looking forward to cheaper water & electricity bills
Charlie L
Charlie L
07:05 02 Mar 18
Thankyou so much your customer service and honest advice, fast efficient install, it has been very much appreciated. I definately will use you again and recommend your service to others. Your communication is also on point.
Andrew Ward
Andrew Ward
21:50 07 Feb 18
Fantastic service! Guided us through 3 solutions to replace our existing system for a family of 5 & installed our system very quickly & at a good price. Highly recommend.
Jason Wang
Jason Wang
03:43 01 Feb 18
Awesome! Free quotes, competitive prices, promptly reply to all emails / calls and provide solutions to help me install a 3 month temporary hot water system when I am waiting for my gas meter to be installed. Valuable comments, friendly staff and professional work.Would recommend to everyone!
Tara K
Tara K
03:58 31 Jan 18
Very happy with the prompt and reliable service, would highly recommend Billy and the team at Australian Hot Water West
Adam Coleiro
Adam Coleiro
07:22 29 Jan 18
Fantastic same day service. Thank you Scott and Tyson. Highly recommend.
Nicolle Martyn
Nicolle Martyn
20:39 28 Jan 18
Great service
Bo Chen
Bo Chen
04:39 17 Jan 18
Scotty and Tana did a good job today. Australian Hot Water provided good advice and reasonable quote on my new hot water system.
Michael Rambaldini
Michael Rambaldini
23:33 16 Jan 18
Very pleased with the service and new gas installation. Great workmanship and advice.
Alfred David
Alfred David
21:35 11 Dec 17
Very happy with the job that was carried out. Scotty was a great installer who took pride in his work. Excellent workmanship. Keep up the good work.
Libby Salmon (Biocircuitry)
Libby Salmon (Biocircuitry)
06:42 24 Nov 17
I received fair and balance advice on the installation of a new hot water system for a granny flat and which would be the most suitable for the application.Communication by phone or email was prompt and helpful.I ended up choosing a Bosch Heat Pump and once I had decided which service I wanted the installation was a straightforward process. I would definitely recommend and use these guys again :)
Duan Rong
Duan Rong
01:53 17 Nov 17
Good price and Scotty and his colleague did a amazing job👍👍👍
Edy Gunawan
Edy Gunawan
11:57 10 Nov 17
Friendly and professional service. I would gladly recommend to anyone. Thank you very much for your service Australian Hot Water South West.
Nargis Hanna
Nargis Hanna
08:23 02 Nov 17
Service was beyond amazing!! I had an issue with my hot water system, contacted a few places and they said they can't fix the issue. Then I stumbled on these guys by accident and they came over and fixed the problem same day in a matter of 20 minutes or so. Im a very happy customer, their service is great.
Liliana B.Juez
Liliana B.Juez
04:27 02 Nov 17
Absolutely fantastic service. Michael, the technician that came to relocate my hot water tank is a qualified electrician AND a plumber as well. Super efficient and kindly explained all the process and gave advice. He took pride on his work...he extended all pipes for water and electrical, all aligned perfectly and with the minimum obstruction possible to allow us to fit in a dishwasher. Recommended 100%. Even the lady on the phone when I called to book the job...she was great!
gianluca burger
gianluca burger
10:42 30 Sep 17
Tom Baumer
Tom Baumer
05:49 14 Sep 17
Like to thank Kevin & the boys from Australian Hot Water Macarthur for their outstanding service. Our old hot water service blew up & within 3 hours Kevin & his team had us up & going. Fantastic, friendly service - keep up the great work.
Zeina Myles
Zeina Myles
00:24 07 Sep 17
I contacted this co. for a quote on a NEW hotwater system, but Kevin, instead of making a $600 sale, talked me into having it looked at by their plumber Paul who diagnosed and repaired it within 20 mins saving me heaps. It's rare to find decent people such as Kevin and Paul. in future I will always use them in full confidence knowing that they will do the right thing by me.
Julia Russell
Julia Russell
08:43 26 Aug 17
These guys are the bomb, called in morning and had me back in hot water with a new system that afternoon. Polite, courteous and on time, cleaned up when they left. All at a good price. You guys have my vote.
Patrick O
Patrick O
22:21 17 Jul 17
We were told the hot water system needed replacing by another firm fire $2000+ call out etc. Theo came and quickly worked out system was fine but off peak was burned out. Honesty, integrity and punctuality, everything you want from a specialist trade. Patrick.
Jac d
Jac d
07:03 26 Apr 17
Installed hot water service. Excellent service, freindly, great price couldn't be happier😊
R Wynne
R Wynne
03:01 21 Apr 17
Very impressed with the service and attention to detail.We have had Solar Hotwater services 1 in Lane Cove and now 2 in Razorback.We have had in Razorback our 17 year old unit serviced by Kevin and his staff and have just the old unit replaced with a Rheem 52H300 unit.The two staff arrived and did an exceptional good job which exceeded out expectations for technical ability and tidiness of work undertakenWell DoneRobert
Peter Kneale
Peter Kneale
04:48 18 Apr 17
Very prompt attention to our issue. Good work!
Andrew Harrison
Andrew Harrison
06:34 13 Apr 17
Very good service and follow up.
Lucy P
Lucy P
22:48 08 Apr 17
We were worried about any plumbing jobs as we have had terrible experience in the past that resulted in going to the tribunal. Thankfully this time it was hassle free and the expertise and service were excellent. The guy who came in for the inspection knew his stuff, explained everything to us thoroughly and gave us options. We then had our gas water heater replaced within days from receiving the quote. They also have electricians with them hence simplifying the process of installing extra power points. The job was done in less than half a day and was absolutely stress and hassle free. Price was reasonable and competitive as we compared 3 quotes. Most importantly my house was looked after and wasn't left with a mess or broken/destroyed items to deal with afterwards. Would certainly recommend to others.
Tyler Garner
Tyler Garner
23:56 04 Apr 17
They were fantastic, friendly service & knowledgable. Got what I needed very quickly! Would recommend to anyone & everyone
Michael Shorey
Michael Shorey
06:39 23 Dec 16
Same day service. Friendly staff.
Jonas Wan
Jonas Wan
00:48 15 Dec 16
Hassle-free, professional and friendly service by the office and installation team. The new hot water system installed and all rubbish and old hot water tank are removed and disposed.The price is really fair and competitive and strongly recommended to our friends and family.Thank you very much to Australian Hot Water at Moorebank.
Leone Boughton
Leone Boughton
21:23 06 Dec 16
Absolutely fabulous service. New Hot water system installed all rubbish and old water tank removed. Best price. Highly recommended. Thanks Australian Hot Water at Moorebank
kranthi ch
kranthi ch
07:30 16 Nov 16
Highly recommended. I've used Billy and team for some of my Plumbing issues and have found them very knowledgeable and prompt in their response.
Tumbleweed Events
Tumbleweed Events
05:56 25 Jul 16
Thanks for the prompt service, we had a burst hot water pipe and Australian Hot Water were straight out to fix it . Would definitely recommend their service.
Jason Turner
Jason Turner
04:52 05 Apr 16
Friendly, helpful, and low-pressure when selling. On-time and professional during installation. Very pleased.
John Murphy
John Murphy
22:07 07 Dec 15
Great to receive more positive feedback from another happy client!"Hi Dean,Thank you for your email.We were very impressed with the prompt and professional service we received from your company. You made sure that we were not left a day without hot water!Thank you,Vanessa and Andrew"
Mark Sherriff
Mark Sherriff
23:04 27 Oct 15
sara peter
sara peter
13:51 04 Apr 15
Good day to be a few days and I am looking forward to be a great day and the first time to the
Karen B
Karen B
09:48 13 Jun 13
Thank you for the prompt and efficient service had us back in hot water quickly very professional and helpful.
Steve C
Steve C
03:29 12 Dec 12
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