Dianne and Mick

Newcastle

I just wanted to pass on my hear felt thank you for the fantastic service we received from Australian Hot Water. We will recommend your services and if we need plumbing work in the future we will come to you first.

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Google Rating

4.5

Based on 905 reviews

Australian Hot Water – South West

4.5

Adam McCallum

1700786094

Professional, Competitive and Prompt. Hassle free same day replacement engagement, highly recommend the AHWM Team.

Robert

1700281279

Quick response, very professional and great workmanship a+++

Val Ugay

1700195354

Paul is easy to deal with, called a night before and he was at my place first thing in the morning, replace my leaking hot water and voila! Everything is good. He even checked my neighbor’s leaky laundry hose and gave him advise.And he gave me the qr code to enter the raffle, hopefully I will win!!Cheers Paul!!

Sandra Clarke

1700093807

I’m very happy with the service delivered by Australian Hot Water when my hot water system failed spectacularly and had to be replaced in a hurry. Angus was prompt, presented as a true professional, he worked efficiently and explained things to me, and left the site clean and tidy. And he is a thoroughly nice bloke as well. Can highly recommend.

John Nothdurft

1700023572

From initial contact at a sustainable living show to the final installation of our heat pump hot water system, Australian Hot Water, Canberra office has been five star. Kylie handled all the paperwork and installation details including rebates and the loan paperwork while Tyler and Ben were courteous and highly efficient in installing the system. The Duo Flo pair also gave clear advice on its operation and left the site in a very clean and tidy state. Highly recommend this company.

Ivy Tan

1699922049

tanya bazzi

1699847248

Great service and no wasting time.Great job guys

CHRISTOPHER Devitt

1699576812

Excellent work. Very helpful.

Guy Hammond

1699509299

Excellent service, third time I have used these folk in Leumeah for hot water systems and service. Excellent standard of workmanship in the installation of my new Rheem system. Especially noticeable to me as an engineer was the very high level of professional pride in the plumbing of the system into my house plumbing, all piping and jointing was perfectly straight and aligned and all joints were perfect. Excellent service within in 12 hours of placing the order for my new Rheem system. Previous installation was also by Macarthur Hot Water and supplied by Australian Hot Water. It lasted 25 years and this new one will most likely do the same.

Dave Fore

1698971959

David Sharp

1698824693

Great service, on time, reliable friendly staff!

Chris Steilberg

1698794430

I found this company prompt reliable and reasonably priced and will use them again if the need arises

Mark Arentz

1698541488

Serviceman Kevin was prompt friendly professional and very helpful. I would definitely rate him highly for anyone. Thank you so much for coming around on a Sunday.

david taylor

1698364752

Very impressed with Australian hot water, quick and professional would recommend if you need a hot water system

Margaret Hamilton

1698096239

It is Saturday night and the water heater is so hot it has warped the cupboard it is in and I am expecting it to explode at any minute so I call Australian Hot Water (not really expecting anyone to answer). Belinda is incredible!! She not only picked up the call but calmed me down and talked me through what to do before contacting the real estate so I returned from work on Monday to a new tank. I cannot thank her enough!!! Australian Hot Water was absolutely brilliant.

Jozef Miklic

1698011241

Professional workmanship and excellent service.

Robert Drinkwater

1697679055

The team at Australian Hot Water were very responsive in sourcing a replacement water heater when our ancient system failed. As soon as the new heater was available, they arrived and installed the system with a minimum of fuss. The installation team were friendly and efficient, and got the job completed in quick time.

Michelle Young

1697064839

Recommend very highly.

We are Awesome 4

1696981789

Very happy and impressed and would definitely recommend. All staff were extremely helpful and turn around time from inquiry and order to installation was so quick - less than a day! Was also happy with transparent pricing and easy to check it on their website. They have maintained their 5 stars reputation. Thank you Australian hot water for saving us when our hot water system lost its battle with age.

Henry Espinel

1696975532

Great service. Easy to organise replacement tank. Very happy with service provided. Thankyou

Stephen Baldwin

1696913749

Came very quickly, installed the new hot water system with no hiccups and cost effectively. Thanks!

Kat G

1696813266

The Plumber was knowledgeable, and capable. He did a good job replacing the hot water system to gas in a very old strata unit. The lady who booked the appointment in was very helpful and polite.

Nic Song

1696466693

Ryan is a great tradesman, great workmanship, great communication, great price 👍

Daniel Cooper

1696298488

Very pleased with the service and pricing for the hot water tank.

Vanessa Earp

1695860179

Lydia

1695684874

Thank you very much Belinda for providing good customer service.And thanks to Ryan for replacing my new water heater today at Wiley Park. He was very professional and had patiently answered my questions. Since my father's properties's hot water systems were replaced by Australian Hot Water, they are the one and only choice for our family.

Bill Youssef

1695266956

Great service! Great price! Installed On time as promised and cleaned up everything after the job was completed.Highly recommend Australian Hot Water - Inner west. .

Alan Yin

1695255098

There is weird sound from my solar control unit. Asked several traders to have a look, most just want big money to replace the whole tank. This one is honest and just replaced solar control unit. Saved me a lot.

Greg Lock Lee

1695168347

Josh & Brandon from Australian Hot Water arrived on time 7.30 am, & proceeded to remove the old & instal the new 135 litre Rheem hot water heater. They were careful bringing up the new & removing the old (1st floor installation) & were pleasant to discuss the workings of the new Rheem & ongoing service needs. All in all, a prompt (next day) service, from ordering to delivery & installation. (start to finish job time 1.5 hrs)Thanks for the prompt resumption of hot showersGreg (Kingsgrove)

nat Aleksandroff

1695094122

Great customer care, professional and would recommend

Ivan

1695094121

Had Australian hot water west install 2 X instantaneous hot water system at my property and there service was flawless they turned up on time done the job quick and neat very professional install they even organised a gas regulator upgradeMatt and Kye are a asset to the Australian hot water west branch

DAVID EVANS

1694504682

Honest and easy to deal with.Showed up as promised the best plumbing service out there

John Mansell

1694496205

Definitely one of the best companies to deal with. Arrived on time, did an excellent replacement of our solar hot water with nil mess.

Spaz Zo

1694409479

Many thanks, good advice and appreciate the quick response in replacing my Stiebel Eltron unit.

Claudia Effendi

1694222426

BenAndJulie Jones

1693811050

Excellent experience with AHW-Macarthur. Kevin was friendly and extremely helpful from the very beginning. Paul came out on time to install our Rheem system without any fuss and ended up having a great chat. Would thoroughly recommend these guys for your next hot water installation. Thanks again!

Beth Cartmell

1693661593

I recently needed to replace my hot water system. Australian Hot Water at Leumeah were very helpful re what was available and were able to replace my existing system within two days. The installers arrived at the appointed time, completed the job efficiently,cleaned up after themselves and removed the old unit.

Robert Sage

1693456596

Quick response to my problem. Excellant service.

Eric Cangy

1693455423

Eddy the plumber was an absolute gem. I couldn’t speak more highly of him. Made what seemed to be an impossible job possible. And did the job with so much care. I honestly have to say he is the best plumber I have ever used. Belinda’s service was also exceptional to get Eddy assisting us on the same day we called. Thank you so much for your service Eddy and Belinda.

MONIKA GIBSON

1693369947

Billy and his team from Seven Hills gave us very professional service. They were helpful and did what they said they would and even went out of their way to assist us to complete the job on time. Would recommend them to anyone anytime. Thank you to all involved Geoff and Monika

Laurel Quinlan

1693215007

Lovely staff and great service. I would recommend them 👍

Vanessa B

1693181216

Wonderful, quick responsive, hospitable and friendly team. The best and most affordable!I only wish I had of chosen Australian hot water firstly when I looked online for a supplier/installer of a 50litre electric hot water tank. My elderly mothers tank stopped working and I quickly went online to look and saw Ferguson plumbing. They were able to come out straight away which was great but what they quoted for the job was just under $4,000. I just couldn’t believe the price so I quickly rang my go to plumber and he told me to ring Australian hot water which I did and they did the same job for $1,000. I am shocked that there could be such a variance in price.

Joe Barbaro

1693030515

Anita Lawrence-Porter

1692945715

Excellent service and response. Called them at 7 pm on a Thursday night and the unit was installed on Friday morning. The guys worked cleanly and quietly and the price was more than competitive with local plumbing services. Definitely the way to go when the hot water service gives up the ghost

Sung Joo Peter Kim

1692928217

Matthew and Kye came in replaced Rheem 315L 2016 model thermostat. Quick and efficient. Would recommend them to anyone.

Prenita Chetty

1692840674

Prompt service

Eileen Sweeney

1692769981

Georgie and Samantha in the office were very friendly and helpful and followed up immediately when I rang. They sent Troy around within a couple of hours to check the measurements for the heater and the following day he and Angus installed a new one and removed the old one. They were all done within 90 mins. I also liked that there were no hidden charges. Great service - thanks everyone.

Tracey Ashton

1692687843

Friendly, swift service. Great communication and follow up. Highly recommend.

Tony M

1692417633

Provided all the info we needed to make the right decision for us, fair quote and job done on time and without a problem. Great service.

Spiros Kourounis

1692347018

Was looking for a instant gas hot water system. Came across AHW,Booked a time slot that suits,.Tech arrived on time great job.

Ray Oweis

1691746171

Very helpful and responsive. Good price.

Rowan Hearne

1691662138

AHW recently installed my new heat pump hot water heater. I wanted an efficient electric hot water system to replace my gas hot water system. I needed one that was lightweight and could be installed on my cantilever balcony, and was quiet too as it was next to my bedroom. So they installed a Sanden heat pump system that does the job. Great quality, professional and responsive.

Mia Feng

1691629266

Professional and efficient , Theo and Sam are great !

Mert Bora

1691551589

They have the best service I've ever had. Quick response, problem solver and clean. Recommended.

Martyn Jones

1691542218

Very good experience from initial phone enquiry to installation completed today. Thank you Belinda, Eddie and Josh.

Kulraj Hundal

1691209686

Awesome service provided by Mathew. Great job on right price. Absolutely recommend their services.

Monica “MO” Oppen

1690762581

Great, prompt and friendly service and when I called the office a real person not a computer answered the phone!!! Wow, how special is that!

Vanessa A

1690539073

Excellent customer service. I would like to say thank you to Ethan for being so professional, efficient and friendly.

Epicenter (Reskaine)

1690354279

Daniel has done a great job installing my hot water system, extremely friendly and helpful. would highly recommend Australian hot water.

Duncan Roebuck

1689904497

Very easy transaction, neat installation, plumber was easy to get on with, fair price

Neeru Kumar

1689800040

Excellent customer service. Same day installation of the water heater.

Gavin Durbin

1689659399

We were recommended Australian Hot Water by a plumber mate and they were quick, great value, friendly and professional. My wife and I can't recommend them high enough.

Travis Rich

1689558026

The team at Australian hot water really delivers on service and quality. Great to deal with a company that helps out with great advice and service. Great company and easy to deal with.

Kevin H

1689553743

Hot water tank burst overnight and Australian Hot Water was there first thing in morning with a replacement. Couldn’t be happier with the service!

Tigers

1689499451

Quick and honest service. what else do you want. I recommend them for sure.

Nick Svarnas

1688878367

Anastasia James

1688623820

Phil & Noah were great! Very happy. Would recommend

Saber King

1688356792

Hi All,I would like to share my experience with Australian Hot Water. I recently signed deal with them for my hot water update. The deal signed on Thursday, and they turned up the next Monday with everything ready. After the installation, we found the meter needs to be switched from Off-peak 1 to 2 . That is saying we are not going to get hot water until the next morning because the hot water unit currently running at night. The guys didn't leave us in this award situation, they called the boss and installed a temporary GPO for us, without any charges! I would like to call out the great service, and I will definitely recommend them to anyone who need to install the hot water system!

John Nelson

1687999736

Job wasn't straightforward but the quote from Australian Hot Water was significantly less than other reputable suppliers. I was very happy with the the job carried out by Troy.

tim Grigg

1687491718

On time Promptly replaced the hot water system

Sue Jackson

1687010116

Very pleased with the work done on my hot water system. Arrived as per arranged, found the problem immediately and fixed it.can highly recommend Aust Hot Water.q

tlw388

1686635818

The plumber Marcus did a good job and re-install the cupboard next to the new Rheem water heater. Nice and clean!👍👍

Ray Clarke

1686305397

Great service and replacement tomy hot water tank. I am very pleased.

Andrew Wan

1686239438

Thanks Wayne and Daniel for a professional, efficient and clean job. Everything is very satisfactory.Reasonable prices but great value. Australian Hot Water - highly recommended.

Matthew Dunwoodie

1686210570

Very responsive, on time, professional service and very competitive. Overall excellent service. Would recommend Australian Hot Water to anyone!

Sam Owens

1686183202

Excellent service all round. Installers Phil and Marcos were super professional and friendly onsite today. Their colleagues Kerry, David and Steve had been extremely helpful on the phone earlier in the week. Top work, chaps. Thanks.

Mchl LK

1686093165

Rang AHW and spoke to Steve on the 29th May, organised Grant to come the next day to check it out, got our quote the following morning, we had our tank delivered on Sat, rang Steve on Mon, Grant showed up today, few hours later, Hot Water is ON! Few things worth mentioned here: they dont bull you (i did call a few just to check on pricing etc) - straight forward honest quote, they even helped us with the rebate paperworks! Which is amazing! Less hassle! 5 stars recommendation!!!!!! 👍🏻

Matthew B

1686013212

Efficient and great service. Replaced our instantaneous hot water system in our commercial complex quickly with little fuss. Receipt and warranty paperwork was sent through the next day. From one service company to another, it was a very smooth experience.

Henry Kay Charles

1685498435

Grant was efficient, friendly and did a good job.

Paul Jolley

1685317605

It should be 6 Stars. Fast response, efficient, tidy, professional, top quality work and for a fair price. Would not hesitate to use again or recommend to family and friends. A big thanks to Kevin who drove down to Bargo to get us sorted.

Peggy Hamilton

1685077479

Polite, professional and fast service. Excellent job and very tidy.From 1st initial call about no hot water they came and checked and told me what the problem was straight away, new tank ordered and replaced on the same day. Highly recommended and Very happy with the service. Thank you guys.

Anthony Stanley

1684992817

Marcos provided a prompt and thorough service to repair my hot water issue

Jeanine Ball

1684747014

I have used Australian Hot Water - Leumeah for more than 10 years. They arrive when they say, they charge what they quote, the service technicians are professional and courteous. My #1 choice for replacing and maintaining my hot water systems.

Keith Wray

1684382226

Highly recommended. Excellent quick service and response to an urgent need. Thank you.

Greg Christian

1684270935

Quality product and professionally installed by friendly installers. I highly recommend this company that I have used before.

Ian Ferguson

1683780978

Phil was fantastic.

Ralph Kaye

1683679430

Wish I could give more than 5 stars. The most prompt, most friendly and best service you could ever hope to find anywhere.

Tony Peridis

1683254634

Thankyou Marcos,Noah & Phil Great service,On time and great price thankyou Boys for doing a great Job

Athena Iu

1680650567

Australian Hot Water Caringbah, Matthew came straight away to quote new Aquamax 315 litres. Excellent price.Matthew was very professional and friendly, he arrived on time and completed the job beyond our expectations.

Dr Barry Entwhistle Esq

1680310770

What a pleasure dealing with Australian Hot Water. Turned up today on time, explained the process of replacing the hot water service and was both professional and efficient. I will have no hesitation in recommending this Australian Company to those who require similar product. Really appreciate the prompt service.

Rouie Balandra

1679880417

Lucas Abrahams

1679623500

Phillip. S was very professional. He took the time to answer our questions and performed the job required efficiently. Highly recommend, will hire again if needed in the future. Cheers

Jonathan Lippa

1679381321

Marcos and Noah did an excellent job today replacing our old hot water heater. As this was an extremely complicated job due to the configuration and access to the system they deserve the highest praise for their professionalism, attention to detail and good humour!

Ana Temple

1679360972

Steve was very helpful and the leaking hot water system was replaced within hours of the call being placed. And it was a Saturday! Marcos who installed the new tank was very professional and did a great job connecting the new Rheem water heater into the very high and awkward location. Thanks for the great work.

Josiah

1678755228

Md Hoque

1678667695

Friendly, supportive , efficient, experienced.

Taniela Afeaki

1678408160

Eduardo Dela Rosa

1678320646

My 12-year old continuous water heater gave signs of old age thus needed replacement. Billy (from Australian Hot Water - West) immediately called me back to understand my issue and gave me options for replacement.Billy has given me reasonable quotes - which is inclusive of alterations to the existing pipework (for which I found other suppliers to be charging additional cost on top of the supplied-installed quotes).After accepting the quote in the morning, Matt is already at our doorstep in less than 3 hours - and fixed/replaced our outdoor water heating unit and indoor controller. I found Matt to very professional, friendly and considerate. I observe his respect not only for his customer - but also on his customer's home. He works very neatly - that you won't see any traces of materials left on work area. Seldom do I see tradies who cleans up and would remove working shoes when they get inside the customer's homes. Matt removed his ones, although it would have been fine with me.The family really appreciated the work delivered by AHW-West - and the excellent customer service we received. Will definitely keep them in our contacts list for hot water/plumbing issues.

Ahmad Zafar

1677715179

Had Phillip attend, was on time and super polite and professional very happy

Terri Driver

1677583110

I highly recommend Marcos for his exceptional professionalism and customer service. He has visited my apartment twice and replaced two hot water systems with great expertise. In addition to his plumbing skills, he also fixed my faulty tap and even took the time to entertain my frenchie. Marcos is a true professional and a pleasure to work with.

Ian Breedon

1677456387

Marcus provided excellent no fuss service and quickly resolved the issue.Thanks Marcus.

Michelle

1677365301

Marcos provided excellent service. Very efficient friendly and did an amazing clean up after including removing the old tank.

Catherine Johnstone

1677364923

Very good quick service. Had a problem with hot water arising from storm damage. Marcos was efficient, tidy and very good. Office staff were also great to deal with. Highly recommend Australian Hot Water

Zoe Bakopanos

1677149765

Marios & Phil were great - very efficient.

nick stone

1677035748

If there was a six starOption I’d have chosen it!Fast prompt service and install 🙌

Margie Daep

1676882832

Phillip was excellent to deal with. He was prompt with responses and did such a professional job! Would definitely recommend him for any hot water service!

john bellamy

1676587773

I have a solar hot water unit and have had no hot water for 3 days. I spoke to a number of friends that are plumbers including my Nephew, every one of them said to call Aust Hot Water, as the will be faster and cheaper than them.I made the call Thursday afternoon and John turned up first thing Friday morning, he had one look at my switchboard and found the problem. He could of bluffed me into paying for a new HWU as I had already told him we would need to replace it. Its a rare thing in this day and age (at least for me) to find someone so honest and reliable. I would recommend them to anyone that needed work done.

Shante Schreyenberg

1675914357

Phil was on time and finished the job quickly and efficiently.

Dan Milkovic

1675900605

The boys were great! Communicated everything they did and did the job well. Fast and efficient. Would recommend to everyone.

Giedrė Viršilaitė

1675840127

Phil and Noah were great! They did an amazing job, very tidy and clean! Very happy with their work!

Julia Braun

1675304049

Would highly recommend!! Great team, professional, fast, friendly. All very easy.

Jocelyn Lu

1674779762

Excellent service. Three guys came and they did a great job! Very happy with the work.

yue archer

1674525832

Top class work. Two boys from Caringbah branch installed my hot water system. Everything is nice and neat. They are also very educational giving me very practical advices. Highly recommended.

Peter Kennedy

1673908939

very Professional,up front with costs, tidied up any mess , looks neat and work's great, I would highly recommend this company

fran

1673496203

Matt and Kai turned up early and as I knew already my water heater would need to be replaced. Then had a long discussion re a like for like replacement or swapping to a instant hot water system. Instant came out slightly cheaper and it's what I wanted since I had one at my old property. They just got on with it and done a great job. Removed the old tank system cleaned up after themselves and done a 5* star job that came in under what I was expecting to pay.

Ross Bowden

1673310620

Best service experience ever - phoned at 9am, service guy at home at 10:30 and water heater replaced by 2pm same day. Amazing!

Paul Blunschi

1672733658

Scott Gilleland

1672541790

Highly recommend for all your hot water problems. My hot water tank packed it in the day before New Year’s Eve. I rang them at 10pm and they said they could replace it the next day. Trying to find someone at this time of year can be difficult. Matt from Australian Hot Water couldn’t have been more helpful/knowledgeable . Now we have a new tank and hot water again. Thanks Australian Hot Water and Happy New Year.👍🏼

Alan and Aitana

1671693772

Australian Hot Water - Sydney South.Excellent and very professional service in replacing our hot water service, great job for a very good price. Very highly recommended.

Woody

1671566635

Hot water system busted. Matt came out and had the new one installed and working the next day. Thanks guys.

amit hans

1671514877

Great price, fast and neat! Highly recommended!

Oi Youn Chen

1671081621

Top quality jobDean and Matt were very friendly service with great communicationFair price highly recommended

sivarasa sangeetha

1670464217

I highly recommend them. They have done a great job in a short time.

louise Milne

1670378203

Matt, Brent, Luis and Michael and the whole team at Australian Hot water are fantastic, they replaced a very difficult outdated tank in a timely and professional manner. Their service is phenomenal, and they are the most competitive company in the market.

Vicky Li

1669891518

I really appreciate Australian Hot Water - Southwest. I obtained packaged quotes from 8 different businesses online for removing an old 50L water heater and installing a new one. I found AHW Southwest offered the best quote in the market. Their customer service officers and technicians are all very professional and efficient. Two technicians came to my home at 9:00am this morning and completed the job within 1 hour. I am very happy with their excellent service!!! Big thanks to AHW's amazing team. :)

Michael Morton (duck2h2o)

1669779651

Just had the Sanden 315L Heat Pump installed, the team were very helpful in making the decision firstly and then working out where it would be installed. Then for the install Brent / Matt / Luis / Michael made sure the install was tidy and minimal. The extra effort and consideration was much appreciated. Very happy to recommend the team.

Harryandleo

1669713755

Excellent

David Yip

1669161822

Had a new hot water tank installed today by Louie and Michael from Australian Hot Water South. Great job! I highly recommend their service.

Andrew summerton

1668820004

Just had matt repair our gas meter and change a ball valve, probably the most efficient company I have ever dealt with, rang up yesterday and they came out and got the job done right away 👍 very competitive pricing. I wouldn’t use anyone else, customer service at its best

Christine Donovan

1668481508

Our heat pump hot water system was installed yesterday in a very professional and efficient manner.service provided was first class and we would not hesitate to recommend this company to anyone.

Munawar Hossein

1668208819

X Fan

1667966114

Marcos is truly amazing. He is very professional, responsible and considerate---always taking customer's interest at heart. He is polite and has a good sense of humor as well. He did the amazing job replacing the gas heater today, and I truly enjoyed the whole process interacting with him. Thank you, Marcos, for everything.Kathy is also very helpful and professional taking the phone call and arranging the job.A great team! Cannot recommend more.Jack

Samantha Marshall

1667720975

Quick response & installation - good value for money. Understood our needs and recommended the most appropriate heater!

Samuel Mou

1666580625

Jessie Wang

1666302925

A big thank you to Billy and the technicians at Australian Hot Water - West. They did an excellent job in swift response to web query, free inspection and quotation, and on-time quality relocation and replacement of my electrical hot water tank. The piping and electrician work was neat. They were also very helpful in removing the cupboard underneath the old tank and offering a hand to move it to my garage! We are very satisfied with and grateful for their friendly and swift customer service and the outstanding technical work!

Kate Baddock

1666052863

Terrific service online, over the phone and by the installer. I booked Sunday evening and had a new hot water heater lunch time Monday.

James Hall

1665702527

Love the web interface. This company actually responded to my request. Easy to book. The team was on time, did a great job and explained in simple terms everything they did. Job site was clean.Brent and Matt thank you!

Hc Chiam

1665553487

Although Brent was late (through no fault of his), I was extremely happy with his work. He replaced my hot water tank and changed a tap very efficiently and, surprisingly, quicker than I had expected - my previous experience took several hours to do what Brent did. Not only was Brent a great person to engage with, but he also answered all my queries patiently and there was barely any mess when he left. Thank you, Brent!!!

Michael Mccormick

1665358415

Georgie was so nice and a pleasure to deal with, she explained the whole process in detail. The plumbers arrived rite on time and the whole process was taken care of Very quickly. I obtained a bunch of quotes for my hot water tank to be replaced and Aus hot water came in $200 below the nearest competitor. Would recommend!

jokoko

1664436910

Excellent service and installation. They converted my old gas tank to an instant gas system. Matthew was professional, quick and clean.

Jason Ho

1663673811

Highly recommend these guys to solve all your hot water needs. I called them to come out for a same day free quote for a new hot water system. I had to wait 2days for the model I wanted so they offered to provide a free temporary one to me to use in the meantime. Very efficient, honest, knowledgeable and well priced. Can’t be more happy. Thank you so much!

RB PLAYZ

1663302196

I'm a plumber. My elderly neighbours had hot water issues but I just didn't have time. I told them to call Aus Hot Water. Unfortunately they rang a different plumber who quoted them 6 grand. Poor old lady nearly had a heart attack so I got onto Aus Hot Water in Caringbah. Spoke with Adam and within 2hrs they were there and replaced the thermostat. Couple of hundred dollars. Awesome service. Good job Adam and team

Steve Cheline

1663300668

MrandMrs Man

1663162293

Fantastic service! Thank you Wayne for organising the new Dux system. Thank you Daniel and Luke for the installation work and advise. Everyone at Moorebank AHW are professional and friendly. Also cares about their customers, that’s a bonus!

Philip Spears

1663124503

Extremely Fast Response @ Hurstville, Efficient Installation and Great Customer Service! Also removed faulty water heater system. Highly recommended and Good Professional Work-craft!

Mairead O'Brien

1662451764

100% recommend!!Honest , reliable & punctual !This team goes above and beyond to deliver a surprisingly, very satisfied customer service experience .As we Irish say ,, "Go raibh mile maith agat" Billy & team ,i.e " a hundred thousand thank you's.

Colin Stephens

1662426193

Grant Hollyman

1661904548

We loaned a hot water system because ours wasn't in stock and when it arrived it was delivered by Brent. The service / delivery and product was first class. Thanks!

Anthony Rogers

1661400970

Thank you John & Matt for your fast & friendly support in our moment of need today. Great service

Peter Beard

1661381165

Great experience, we are converting from gas to electricity. They installed a heat pump hot water system which needed new wiring, they also ran a new circuit to the kitchen for an electric cooktop. All the work was done quickly but carefully, pipework and wiring was neat and tidy, as was the site when they left. Minimum disruption. The office staff communicated regularly throughout the lead up all thorough professionals, thanks everyone.

Darren Robertson

1661316835

Adam was quick to arrange an inspection, Matt and Brent were out here to replace the hot water system same afternoon. Very fast and professional service for our rental property. Great job.

Laura Ambriano

1660867672

Fantastic service!!! Hot water tank died yesterday at worst possible time- our place has difficult access but the guys at Australian Hot Water were fantastic, really fast service, tank replaced on the day, great workers thanks so much to Matthew, Adam and the team!

Jenny

1660863001

Had a great experience with Australian Hot Water! The team are honest, efficient, experienced and exceptionally easy to deal with.They won't talk you into something that you don't need. Last year Billy helped us fix our old tank's ignition over the phone (with no charges), which then lasted us for another year. Whilst all the other suppliers that I reached out to at the time were trying to get us buy new tanks right away.Highly recommend!

Damien McDonald

1660561701

Very friendly and professional. Great service and quality.

Manuel Xuereb

1660273123

BRENT AND Mike where exceptional.Reliable responsible service with a smile .Very positive and professional

Reza Moeini

1660091911

Excellent group specific Matt and his team. Doing very nice and clean job for us and I am so happy to their job. great price and so responsive to any calls after doing job. Good luck.

Michael Brannen

1659321355

Extremely happy with Australian Hot Water. They showed up on time, explained what new equipment was required to install my new water tank and pricing. Installer - Matt - was efficient in his work, took the old tank away and cleaned up after himself. I highly recommend this company, and will use them again should I need a new tank in the future.

1658477557

A new hot water system was installed by Daniel in our home. He was very efficient; courteous and providing useful information to us as customers. Very happy to have Daniel helping us with the installation.

Alan Paterson

1658274649

Very satified with the service provided. Called to have leaking shower taps repaired. Mitchel arrived the next day, replaced and repaired the damaged taps. Did a great job. Very impressed with his knowledge and care taken. Highly recommend Chris and his staff. Had new hot water service installed 12 months ago and was very happy with their work then, and was the reason we were happy to have them back.

Brian Kenihan

1657166990

Fantastic service from Michael. Phoned ahead, arrived on time, troubleshooted the issue with heat pump fan, did a general service while there (cleaned strainer, air grill, prv), fair pricing, couldn't be happier. will use again.

peter shaw

1656569555

very quick efficient with no hidden charges , highly recomend

Albert Nasralla

1656313656

Absolutely fantastic service and price. Thank you for your speedy service!!

Gun Guy65

1655855803

Hi Billy,Thank you for your service today, greatly appreciate your time for swapping thing around to help us out at the last minute, the boys where professional and very helpful we highly recommended this company Great service and price

Alfonso Toh

1654760478

Outstanding service of Wayne and Daniel in supplying and installing my new hot water tank. My old hot water suddenly gave up after 14 years in the eve of the State of Origin. Hoping against hope that I maybe able to get in touch with hot water specialist in this evening, when almost all are watching the State of Origin and can not be bothered, I contacted Australian Hot Water who answered my call right away and provided me a number who would assist me on my problem. I contacted the number and was able to right away talk to Wayne. He sorted my problem and arranged the delivery and installation of a new hot water tank the next day. The next day, the new hot water is installed as per schedule. Wayne and Daniel you both are a legend.

Daniel Ross

1654228021

Great Job, Australian Hot Water. I used the Caringbah store. I called Mat in the office with issue on Electric Storage system. He sent Brent out same day. Brent showed up spot on time and diagnosed my system. This is where these guys are great. Not only plumbing experience but also electrical. Brent found that the Hot Water system itself was fine and diagnosed it back to my Off Peak meter which had not triggered as usual. Brent got it working and informed if happens again contact electrical supply company. So in the end a relatively cheap outcome. I must congratulate Brent- very professional and helpful.. You must use the Caringbah guys at Australian Hot Water. You wont be disappointed. Cheers Danny

Fraser Tye

1652157766

John was a gentleman and true professional (in arncliffe). Highly recommend.

Joseph Generoso

1651110752

Just had Luke come round to install a new gas hot water unit. He arrived earlier than expected and finished the job in next to no time and was extremely polite and even helped do something with our tap in the kitchen to improve the flow rate. very professional service and I'll be sure to use and recommend AHW in the future

David Rowe

1651030038

Matt from Aust Hot Water(west) did a great job replacing our HWS, prompt service and professional install. I am a retired tradie and I must say it"s rare these days to find people like Matt who take the time to do a proper job, lagged pipework and neat tidy job. Thx again will definitely recommend to family & friends

Sheree Fitzpatrick

1648871431

John came out on a Saturday afternoon, on a last minute call out. He was professional, efficient and spoke in language I understood. He fixed my hot water system and even showed me how to fix the problem myself if the same thing were to happen again.5 star service with a smile! Would absolutely recommend Australian Hot Water over other services in the area.

Kenneth Luu

1648089489

James Baronian

1647558578

Jeff Hayes

1640837704

Woke up this morning went to have a shower and no hot water. Rang a few places and due to it being christmas / new year time no answer. Rang Australian Hot Water South problem fixed on the day. Was expecting to pay a holiday premium on the price nope got a very fair price. Very happy with the service if your going to use them hope you get John

Young-sun Kim

1636619157

Premium products and premium service experience received. Australian Hot Water Team have supplied and installed Sanden Eco Plus 315 ltre unit for my growing family. And it's so good that brought us smile from day one. Everyone involved were helpful and very professional.Thank you for your earnest advice Graham, admin support Kylie and such a neat installation by Matthew, Tom and Tim.

Jerome

1629343736

Peter Batch

1628461626

Very efficient. I asked for quotation on-line and AHW rep arrived within 2 hours to inspect and provide quote and answer all queries. When I accepted quote, Matt in the Office ensured installation co-ordinated with roof replacement which I wanted done at same time. Highly recommend.

steve H

1623104088

Prompt arrival to look at a minor issue , great customer service , highly recommended

Dylan S

1619753526

I stopped into the shop today to discuss solar and heat pump hot water systems for a new build house. Graham was professional and informative giving me everything I need to make an informed decision.I highly recommend anyone with any hot water needs to consider Australian Hot Water

Nicola Horbach

1619680617

Showed up on time, finished the job when they said they would, cleaned the site and also advised about a gas promotion where I could get $800 back - no other company who came out to quote let me know about this offer. Best price and best service - would recommend highly.

Candy martini

1618811782

Customer service staff (Georgina and Theo) were very friendly and helpful over the phone. After providing some basic information and photos, I received a very competitive quote for my next-day hot water system replacement. Thank you so much!

Liam CHEN

1599440831

Had a miscommunication with the business, very happy with James' response, they did additional work without asking. I would recommend the business to my friends

Noble Darkmoon

1582730254

The service provided was really good. Inspection of site and discussion of transfering from a very old system to a modern system. Everything that would be entailed, to allow for appropriate decisions to be made.The additional suggestions that were provided have also been extremely helpful, with the candid discussions.Installation was outsourced, the people they had used were very professional, helpful and knowledgable as well.

Lucy Williamson

1578012415

Chris and his team were great. Came the same day and hooked up replacement tank to get me through until gas connected. Once gas hooked up, they promptly returned to install a new gas hot water system, plus plumbing for heating and gas cook top. Couldn't be happier. Great service and advice, fast, good price, highly recommend.

K T

1576476334

Came quickly, rectified the fault, electronic invoicing. No complaints.

Linda Lulham

1565922115

Helpful, fast and friendly. Great to deal with. Thank you Chris!

robert cooper

1565775980

had Kris around to quote on replacing my hot water system to gas, as he was doing this he asked what was wrong with my hot water, told him, he then found the problem. i have now got hot water, I had been told by another plumber that my system was gone, When my system goes I will be using Australian hot water to replace it,

Sharon Hewitt

1564703404

Service was quick and great. Great prices Friendly staff and will recommend to anyone.

Zachary Herron

1560815360

Really quick response time. The invoice was fully itemised and all the prices were reasonable!

John Grover

1553841038

Really good to be able to speak to people , get great advice and on going support

Mitch Ference

1553454460

I was very suprised with this company, ive found it is usually an ordeal dealing with most building related trades, terrible service & poor workmanship etc. Dealing with Australian Hot water was anything but painful! they showed up when they said, were quick to quote and get a quality job done.

Eastwood Ryde Netball Association

1541989446

Very impressed with the professionalism and assistance. The quoting process was quick and reasonable for a new boiling hot water unit and installation was carried out within a few days. Highly recommended!

R V

1533515719

Excellent work and customer service after a recent hot water tank replacement. Mick and Angus were very professional and took care to clean-up and protect fittings. Reasonable prices too, highly recommended.

Wazza Dazza

1524357605

Chris and his team installed a Sanden system. Great service and fantastic product.Thanks guys.

Jason Wang

1517456582

Awesome! Free quotes, competitive prices, promptly reply to all emails / calls and provide solutions to help me install a 3 month temporary hot water system when I am waiting for my gas meter to be installed. Valuable comments, friendly staff and professional work.Would recommend to everyone!

Nargis Hanna

1509611037

Service was beyond amazing!! I had an issue with my hot water system, contacted a few places and they said they can't fix the issue. Then I stumbled on these guys by accident and they came over and fixed the problem same day in a matter of 20 minutes or so. Im a very happy customer, their service is great.

Julia Russell

1503736983

These guys are the bomb, called in morning and had me back in hot water with a new system that afternoon. Polite, courteous and on time, cleaned up when they left. All at a good price. You guys have my vote.

Tyler Garner

1491350186

They were fantastic, friendly service & knowledgable. Got what I needed very quickly! Would recommend to anyone & everyone

sara peter

1428155512

Good day to be a few days and I am looking forward to be a great day and the first time to the

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Dianne and Mick

Newcastle

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