Resources

Hot Water Articles & Advice

Information on system types, tips & tricks to keep your system running and purchasing information.

Read More: Hot Water Articles & Advice
Call 1300 132 113
Hot Water Frequently Asked Questions

Frequently asked questions when looking to purchase, maintain or install a hot water system

Read More: Hot Water Frequently Asked Questions
Call 1300 132 113

Google Rating

4.6

Based on 1186 reviews

Australian Hot Water – South West

4.6

review us on See all reviews

Anna Sharp

1744367413

The best, quickest and amazing customer service. Big shoutout to Belinda and Josh. Thank you both for their very professional, kind and easy demeanour. Highly recommend.

Quan Li

1744335603

QUick respose, awesome job done by Martin from AHW South Caringbah, five STARS

Amaro MTB

1744284577

Fast and excellent finish product

Hannah Clark

1744264431

Fast prompt professional punctual service. Very happy with how they accommodated me time wise and super friendly staff and worker’s

Ct Wang

1744262028

Came to replace my rheem hot water boiler, they were on time quote was as quoted professional services done in no time, highly recommend.

Dean Mcdonald

1744244694

Incredible service once again.
We chose Australian Hot Water South from a recommendation the first time we had used them. They have been prompt and efficient again this time when we required a service to our water heater.
Great to deal with local tradies who you can trust to get the job done right .

Jennifer Wootton

1744064698

Excellent service - fast, efficient and friendly - would thoroughly recommend!!

Janice Dening

1743562210

Called AHW at 10.30am regarding a leaking hws, Angus and Martin were here by 12.30 to replace it. They were professional, friendly and efficient, no mess. Highly recommend AHW.

Michael Hansen

1743406965

Ken G

1743048804

Easy to deal with and quickly came and fixed my hot water service..

Silvana Velovska

1742878883

Sharon Aungle

1742857265

We replaced our solar hot water tank through Australian Hot Water Caringbah. They were very prompt to do the inspection, quote and completion of the work.
They were very professional and cleaned up at the end of the job. Highly recommend.

Jon Beech

1742778263

First class service and workmanship. Highly recommend.

Kevin Christian

1742512653

We replaced our gas storage with a continuous flow gas hot water heater through Australian Hot Water Seven Hills.

Their staff were very helpful, knowledgeable and professional - particularly Billy and Matt. They gave useful and good advice, including alternatives to gas, which helped us make an informed decision about our purchase.

Their quote was competitive. The work was done quickly and professionally. We are very happy with the end result. Highly recommended.

Rob Warby

1742511206

Chanya page

1742444858

I am happy
with the services ,Very friendly and highly recommended

Sam Daniel

1742183921

Highly recommend Australian Hot Water Inner West. Last time i used their services was back in 2008. Very quick service. Josh did a very professional and neat job considering the difficult space he had to work in, he's very friendly and very accommodating. Fantastic experience!

Owen Vassie

1741563504

Quick response and really friendly staff. Five star's all the way.

Dan Carrapetta

1741323937

great experience, great installation team, would recommend

Ray Burns

1741237423

Monna Mainwaring

1741223889

Michael and Angus just showed up and Immediatelty knew exactly what was need to correct my Solar hot water system. No fuss, super clear and professional. They turned up on time and communicated clearly about their arrival time. I highly recommend this company - its a pleasure to work with honest people who know what they're doing.

James ZZ

1741133158

got very quick quota from A HOT WATER north team in monday and get job done tuesday, good price and good job, thank you Troy and Angus and another big man, sorry didn't got your name, truly appreciate your services, highly recommend to the public.
好质量，好价格，这个团队值得信赖，推荐

Efro

1740779082

Excellant service, booking online was very easy, Ryan turned up on time, very efficient, clean up and nothing was a problem, explained everything and happy to answer any questions.
Highly recommended.

tim telly

1740704569

Good nice guy

Rajani Raja

1740700771

Very good service. They identified the issue and fixed it quickly
Thanks guys

Finlay J

1740549237

Angus was on time, removed the old heater and installed the new one within one hour. The plumbing work was very neat, and the area cleaned before leaving.

Desiree Assarapin

1740360670

Amazing and quick service. Fantastic

RAY Sydney Australia

1740027381

Great customer service, thank you Kevin for going out of your way to find my water heater so quickly. And, Paul, awesome Job with the men who turned up early & installed my water so fast. I would highly recommend this Company. 10/10. 👍

A Singh

1739773185

Excellent Service and Quick Fix!
Kevin, Paul and team provide a great service to their customers. I had an issue with my hot water tank, and they arrived promptly. Paul quickly diagnosed the problem and had it fixed in no time. The service was professional, affordable, and hassle-free. Now my hot water is working perfectly again. Highly recommend!

Shayne Phillips

1739497493

Called after hours and had someone on-site next morning,new tank installed before lunch and hot showers once off-peak kicked in that night. From the boys doing the install to the manager working out payment a really friendly and professional team. Hopefully won't need them again soon but when the time comes, no question I will be using them again!

Ben Stavert

1739268718

Amazing service from Brandon

Gary Knox

1739225584

Australian Hot Water Macarthur did a good install. Very neat and tidy work.

Joumana

1738827936

I highly recommend Australian Hot water. They were easy to schedule with ( Wayne was a pleasure talking to) and made it out in a timely manner. Daniel was very knowledgeable, experienced and most importantly honest. They are my go to plumbers from here on out!

Kate Taylor

1738821042

Rang Saturday and someone came out within 3/4hr. Gave information that allowed me to make an informed decision about my needs and I had a new Hotwater service by lunchtime Monday. They took the old one away and everything is neat and tidy. Hot water by the time I got home from work and the water is nice and hot.

Michelle Jaegli

1738808935

Fast, efficient service - great work!

cee bee

1738738362

I was in ‘hot water’ - others may use the term ‘deep ….’ - due to a lack of hot water at our place. ‘Billy’ to the rescue! From start to finish - very reasonable quote to the commissioning of a brand new external gas storage unit to replace my 27 year old relic - everything was done in an extremely professional; seamless, expert & cheerful manner with a ton of very helpful advice thrown in. Communication was super prompt & so was the friendly; expert installation . Thank you ‘Billy & Tyson.

Peter Lange

1738548692

Katherine Marshall (Katie)

1738288921

Wonderful service and friendly staff. Did a great job with install. I would recommend

Ryan Donnelly

1738282872

These guys are great, installed and replaced a 250l hws same day. Friendly, competitive and very quick turn around time in the Sydney South West Area. Highly recommended.

Sandra Stebbings

1738045250

Very happy with the repairs to our hot water heater. Thanks John and the team.

Josh Timms

1738037345

I recently had the pleasure of working with Australian Hot Water Inner West, and I couldn’t be more impressed with the entire experience. From the start, Chris made the process smooth and stress-free. His professionalism and attention to detail were outstanding, ensuring that everything was planned perfectly.

The installation was handled by Josh, and I have to say, his craftsmanship is second to none. The finishing touches on the job were absolutely flawless – you can truly see the pride he takes in his work.

Together, Chris and Josh made an excellent team, delivering top-notch service and results that exceeded my expectations. I highly recommend Australian Hot Water Inner West for anyone looking for exceptional service and a high-quality finished product.

Roy Brichacek

1737705122

Australian Hot Water had a technician at our house within 2 hours. He gave us options and completed the selected option within 2 hours. We had hot water back much to our joy.

MrRhickey

1737633271

A friendly and professional team. Had my old hws that had burst replaced on the same day. I would highly recommend this company to anyone.

Iain Stewart Cozens

1737601020

luke derwent

1737346636

Fantastic efficient service. Very simple process for replacing the old hot water system in the same day.

Leonie Shepherd

1737166061

Professional, courteous and on time. Outstanding service would highly recommend.

Karen Thomas

1736990947

Great experience
Prompt and excellent work replacing my water heater
Admin excellent as well
Hard to find good experiences with trades these days so keep doing what you’re doing

Debbie Agostino

1736942993

Extremely good customer service!
Came the same day to replace my hot water system. Highly recommended!

Ashish Sambher

1736915706

100% recommended Australian Hot water System Very quiet service they have completed order to installation in 2 hours very helpful he did what he promised. A great job for a very fair price.
“5 STARS” for your Service

Frank Lovicu

1736823452

Great service and good communication. Worked well given some surprise aspects to the job.

michael domingo

1736747802

Thanks Kevin for your service installing my hot water system was my pleasure, friendly and easy transaction cheers mate.

barkerdogs

1736635180

Kevin was great. Very informative and very helpful with an extremely quick turnaround.

Michelle Miroforidis

1736504666

Josh and Brendan did a great job!

Tim Beveridge

1736467842

Here is a rare case of my Expectations being exceeded! AHW came and reviewed the site. They quoted the same day and came the next day and installed the tank in a difficult location. The team were friendly, efficient, organised and clean. It is not often that I have the opportunity to write a review like this!!!

Hamish Spalding

1736378748

The guys did a great job installing a Rinnai Infinity 32 gas hot water system on the side of our house. They also removed the old and very large hot water tank. Very friendly, zero mess, no questions were too much trouble. Great service. Very happy.

Gerry Lanzoni

1736372440

I got a Dux 200L heat pump installed by Kevin.
Great service, installed quickly, works great.

Colin Russell

1736314992

Leslie Eyles

1736217439

I recently had a work carried out at my home by Australian Hot Water, Kevin was punctual, professional and efficient. I would highly recommend their services.

ROGER THORNBACK

1736213381

Outstanding service! Called them Thursday, site checked Friday, arrived 0700 Monday, gone by 0900. In holiday season. It does not get any better than that.

Abraham Mathew

1736206385

Arrived on time. Changed the hot water system in an excellent manner. Very professional. Many thanks!

Mary Rahme

1735782345

Quality work, well priced and fast response always!

Sharon Ridley

1735621989

robin thomson

1735615239

Prompt and excellent heater replacement service.
Can't fault it!!

Bozza Bozza

1735593077

Competitive pricing,professional and honest, installed hot water heater within hours of call out. No surprise hidden costs, prices as advertised. This company has been around for years for a good reason.

Danni Muszynski

1735534137

I required the services of AHW Inner West today. The gentlemen came out the same day and got the job done efficiently even having a part sent across straight away so they could complete the work. They were honest, reliable and a pleasure to deal with. I was impressed. Thank you for your assistance today. Would recommend this company to others.

Ross Byron

1735349944

Kevin was great. Prompt service. Inexpensive for an emergency call out and got me out of a jam at short notice.
Highly recommend 👌

1735293441

Had the staff from the Belmore branch come today and put a new water heater in. Very fast and professional and quality work. Cash is tight after xmas and the quote was by far the best one we got this morning. Very happy customers.

Megan O'Rourke

1735002054

Quick and efficient service on Christmas Eve! Couldn’t have asked for more.

Nick Whyte

1734942805

Maddy’s customer service is exceptional

Gav

1734935111

From the first call dealing with Wayne and Issac fixing the taps, Hot water system at the best price and efficiently.
I highly appreciated their work and obviously recommend them.

Thanks guys.

Michael Galouzis

1734922353

I was quoted $4,750 from another company to replace my instant gas hot water system. Australian Hot Water did it for $1,790 for the same unit and did it the same day. The service and communication was exceptional. It’s rare to find honest trades people these days, and I’m am thankful I was able to do so on this occasion. Please do not go anywhere else until you phone this company first!

Darrin Edwards

1734741340

Excellent service and would recommend to others.

Helen Poulos

1734738307

When my hot water system unexpectedly blew up early on a Saturday morning, Matthew from Australian Hot Water Inner West was an absolute lifesaver! He was kind, efficient, and incredibly prompt in getting to my home and resolving the issue. The service was not only quick but also reasonably priced. I couldn’t be happier with the experience. Highly recommended to anyone in need of reliable and professional hot water services!

Katrina Clarke

1734519155

Australian Hot Water South offer excellent service and fair pricing

Andrew Haddad

1734480189

Russell Fuller

1734395469

Very happy with the service, job completed with out a problem ,very well done.

Trevor Waters

1734387801

I would definitely recommend Australian Hot Service - North (Mona Vale). Our whole experience from customer service right through to the final install of our new Rheem Hot Water Heat Pump system was exceptional.

Lynne Connor

1734321751

Great job guys - very happy with replacement solar hot water system. Professional, prompt & courteous, who could ask for more ☺️

Eva Szekeres

1734155030

A friend recommended this company for replace my leaking hot water tank. My goodness it was easy people on a phone (Wayne)were really helpful and they did what they promised.2 hours later young Issac turned up did a great job for a very fair price. Thank you! Yes i do recommend AustralianHot Water Service i wish i could give more than a 5 star!!

R Clayton

1734043977

Just had my hot water system replaced by A&A hot water Cardiff, my system had dramatically exploded and tipped over during the night. I called early in the morning and was quoted in person that day and replaced with a brand new Heat Pump system by the afternoon.
Adam and his crew on site were excellent! they even managed to drain the old tank into a waste pipe, whilst the old heater laying on its side! This avoided burning my grass (which i take pride in). I didnt even ask they do this, they were just super professional and took care of what they were doing. Would highly recommend this team from Cardiff, from the office, the quoting team and the guys out on site. Well done and thank you.

Robert Fawbert

1733967079

Unbelievable service from the guys at Australian Hot Water Macarthur. Phoned 2.30pm Tuesday - new system installed by 11.00am Wednesday. Thanks to Kevin and Paul for your prompt service and delivery. Highly recommended.

Toby Woods

1733912640

Excellent service to the Australia Hot Water West team. Billy was very transparent on the phone and went through all the details of installing a new hot water system. The installation team Dean and Matt were excellent, many years experience and did a top quality job. I would recommend the Australian Hot Water West team 5 Stars out of 5 Stars and they had also very competitive prices and offered a good price. Thank you Billy, Dean and Matt,

Santina Simpson

1733888560

I’ve had a fantastic experience with this Australian hot water company! They are always prompt and reliable, ensuring everything is handled quickly and efficiently. A special shoutout to Belinda, one of their staff members, who is incredibly friendly and always goes above and beyond to assist. Her positive attitude and willingness to help make dealing with any issues a breeze. I highly recommend this company for their excellent service and wonderful team.

Leon TheAfro

1733487607

we wanted to change our hot water storage tank to continuous flow. AHT kindly answered all questions and gave best recommendation. neat installation job, and good price. 👍👍👍👍

Joanne Morrissey

1733369398

Great service! John was friendly and informative. Booked and installed same day. Could not fault the service. Highly recommend.

Tim Beresford

1733186883

Exceptional service!!!!. Incredible knowledge, customer service, price and fast response. I can't thank Billy and the team enough. Tidy installation where i wanted things to be they did just that. So happy thank you so much✌️👍🙏

J H

1733113496

Called up needing an urgent replacement of an old leaky hot water tank and Aus Hot Water sent someone over within an hour and had it replaced ASAP. Huge thanks to Brandon who did quickly and efficiently!

Tim O'Hare

1732842985

The team came out to provide a quote, had reasonable prices, fast turn around, and trouble free installation. We’re loving our new hot water.

Jill Williams

1732833080

Arrived on time. Polite and efficient. Competitive price. Direct debit best way to pay.

Kimberley Barnes

1732735141

I would recommend Eddie & the team for the most friendliest, fastest & efficient service. Thank you to the entire team for making my hot water system upgrade so easy, outstanding workmanship.

David Peng

1732705221

I spoke with Matt about replacing a gas hot water system, he was quick to return with a competitive next-day quote and he was professional over the phone.

Unlike the previous shady plumber who tried to take advantage of my parents by charging a $600 diagnosis fee and $4000+ like-for-like replacement fee, Matt actually suggested a cheaper model that had the same internals & warranty period to the one I was after - but I was set on the pricier model.

The hot water system was replaced on the agreed date and timeframe, and the quality of the installation was to a high standard even though it was a Friday arvo job.

There were no extra costs associated with the installation and the whole process was very smooth as it should be, even the card payment processing fee was already factored into the price.

Dan Malouf

1732582726

Prompt quote, competitive pricing (I got a few quotes), quick turnaround, no surprises. The team that came to install our new heat pump hot water system were very knowledgeable and professional and did a great job with the install and explaining the system to me. Highly recommend!

paul carroll

1732506591

Fantastic service again from aust hot water south Sydney. Called at 7 am Monday and fault fixed by 930 am same day. Have used this company for over 20 years and always first class service. Thanks to John for very professional work.

Angelito Concepcion

1732447687

Same day service. Thanks

Ron Chesney

1732253079

Rang the Company about Midday they came within the Hour and Started work replacing my Hot Water system they finish approx about 2 hours or maybe a short while later

Alison Sutton

1731991530

Very efficient service. I was given a 3 hour window to be home, technician arrived within a short time of the start of that window, quickly identified the problem, coordinated with a colleague to bring a new tank and it was replaced and fixed within 2 hours. Highly recommend.

Wilson da Silva

1731978811

Fast turnaround , excellent service and good advice. First time user, so very delighted.

Stephen Dunshea

1731744292

Great quick service within 24 hours my failing off peak water service was replaced even rectified my water hammer problem thank you Guys appreciate your service

Nathan

1731476226

Thanks for coming out this morning within hours of calling up.
Good friendly service.
Much appreciated.

Greg Maher

1730866280

A great job installing a new heat pump heater for me. Brandon and Josh were quick and efficient. The office staff were great at recommending the correct model and giving a good run down of the pros and cons.

suraiya akhter

1730842306

Awesome service.

Rod McLean

1730574502

I have used Australian Hot Water Supplies on a number of occasions over the last 16 years, for repairs and also new hot water tanks. Kevin has done all the work, I have recommended him to my Neighbours who have also used his services.

Huw Pigott

1730434482

Good price, quick and good service

Myong Hee Jang

1730263346

Josh came and installed hot water system., very quickly and safe way. Nice guy to contact again

Emily A

1730177805

I needed a water heater replaced the same day. David was awesome on the phone and Matthew and Ryan did an amazing job taking the old one away and fitting in the new one.

Yewon Kim

1730086170

Brendon was very efficient and helpful. He kindly explained to me what the issue was and fixed it up right away. Thank you so much!

Michael O'Farrell

1729819810

Extremely satisfied. Matthew came and quoted. It was nice to talk with someone obviously experienced and thorough. Isaac and John installed the new system and removed the old one, which included taking the solar panel off the roof. Quietly competent, they just got on with it without fuss. The new installation is very neat and they took the old system, roof panel and fixtures away. Very happy to recommend.

g lewis

1729654521

Just the BEST!! Boss Billy- Gave the Best Honest quote and Best Advice, our 19 year Old Rheem Elec. Hot Water Unit was Quickly and Efficiently replaced and Installed Professionally by Dean without any fuss or problems! We simply paid on the spot and definitely Recommend Australian Hot Water "WEST' as they are Simply The BEST.. Thanks Billy&Dean.. from greg&jill, West Pennant Hills..

Maddy Mazzoni

1729641587

Brandon and Josh did a great job installing my new Rinnai Infinity 26 Touch. They did a big clean up and took the old heater away with them. Great service in the office from Belinda & Chris.

Marion Davidson

1729634427

Matthew was faultless. Polite efficient and quietly hard working on an awkward job at a very old home.

Tony carter

1729488937

Prompt and efficient service

Young Min

1729134006

That was the easiest interactions I’ve had for a job. Appreciate you guys coming out so quickly.

Ashleigh Robson

1728873180

Australian Hot Water- West is absolutely fantastic to deal with. As a property manager, I need to make sure that the plumbers I send to attend to plumbing issues for my tenants are knowledgeable, professional and cost effective for my landlords- Billy and his team at Australian Hot Water- West deliver on these items every single time. I would highly recommend them to anyone in need of quality plumbing and hot water services!

Travis Smith

1728687183

We are extremely Happy with our new hot water system. Excellent service and fast installation.
5 stars would recommend.

Sasha Gechevski

1728627447

Friendly, quick, reliable and a quality service from these guys. I recommend them 👌

Ranjan Dam

1728336548

Problem solved within short period of time and friendly approach. Referring everyone.

Nicholas Brady

1727844520

Josh and Matt were fantastic, efficient and communicated well. All you can ask for

Michael Ross

1727836863

Great service quick and efficient

Jason Lim

1727660271

Today Isaac installed our Rheem electric hot water tank and did a very good job as he was very thorough. The company is very honest as they will give you a good fair price and will make sure to proceed with the quoted price. Isaac was very polite and really helpful in explaining the benefits of an electric hot water tank compared to solar hot water tank and was more than happy to answer any of our questions in good detail. I would definitely recommend Australia Hot Water-South West for any hot water related jobs as you will know that they are honest, will do a good job and can explain everything to you so that you are aware of how the new hot water system works.

Chris 13

1727573252

I had the Caringbah team install a new Rheem hot water service in my apartment. They did a fantastic job, on time, professional and very efficient. I couldn't fault their work or the service provided. I would certainly use Australian Hot Water again.

Scott Kirkham

1727558200

I replaced a 20 year old Rheem electric hot water storage system with a Sanden heat pump system. The Sanden was a big investment but Michael and the team took me through all the options and installed the right system for me and my family. Highly recommended.

Rachel Kendrick

1727422607

Kevin and Paul were absolutely amazing, my jobs are always a challenge and they moved my hot water system from my laundry to my garage. Couldn't be happier and I highly recommend these guys to do your job. I booked in for an inspection and Kevin had sent Paul to come out the same day to have a look at the job, when I booked it in they were amazing and came on time. Thanks again will be definitely recommending you to all of my friends.

Jim Tsoutsouras

1727416260

Australian Hot Water, what can we say.. great quality workmanship & excellent service as always. Very competitive pricing, can’t recommend highly enough!

Narendra Anturkar

1727332312

Nice, Professional and prompt service by Kevin the opener.

Tony McFadden

1727331585

Fast call out response, fast repair (water heater) and reasonable prices. 10/10

Liz Daly

1727240794

Great service.
Good job very clean

Brian Young

1727081999

Great service came the same day to fix the problem job done in 30mins guys were very professional and tidy will definitely use them again.

helen Stauffer

1726872331

I found the staff to be friendly and helpful, right-on time with the appointment. The service men were very professional and efficient. I cannot rate them highly enough and have no hesitation in recommending Australian Hot Water to anyone who wants prompt great service.

Kyle Laigo

1726815174

Had a rheem hot water system fault. Our hot water wasn't working.
Called rheem and was referred to Kevin from Australian Hot Water - Leumeah.

Before I even started to explain, Kevin had all my details and issues on the file. Booked on the same day to have someone have a look. 1 hour or so later, Paul came in and had a look and sorted it within the same hour. Payment was through a mobile eftpos facility as well. Top notch service and highly recommend!

Sharon Frohreich

1726470989

Within an hour of calling my hot water system was replaced.
Very efficient, professional and friendly.
Highly recommend

Roger Goodfellow Goodfellow

1725890798

Very professional and friendly company to deal installation was done same day within 4hours of purchase
also very important the price was very good
would highly recommend this company

Mark Taro

1725508425

Old hot water system blew top off over night , called Australian Hot Water South 7.30am they quoted new hot water system as price guide over the phone , I excepted quoted , Australian hot water on site 9.30am and new hot water system fully installed working 11.30am , Price , service fantastic!
Great to speak and do business with a professional team that knows their business !

Honey Gill

1725404223

Amazing service and staff. Came to my place replaced the Hot water tank. They did amazing job. Thanks!!

Sal M

1724998349

Arthur Galanopoulos

1724808481

Very happy with the service received from the Australian Hot Water - South Sydney team at Caringbah NSW. A big thank you to the team for organising the service call and to Mathew for coming out on time and doing a great job installing a new Rheem Gas Outdoor Water Heater. I highly recommend this team.

Terry McDermott

1724722701

Gary the work schedule co ordinator was brilliant, Isaac the installer/ technition was brilliant, installation perfect and invoice matched quote.
All done within less than 24hrs after failure of HWS reported.
Communication was EXCELLENT, was apprised if job status ever step of the way.
Staff were respectful, efficient and effective.

Robert Jakobs

1724581976

I had a split system SANDEN 300L heatpump installed last week. Couldn't be happier with it and Australian Hot Water (Canberra) and the entire installation process.

Some months back I got 6 or so quotes from a variety of hotwater companies in Canberra. I was exploring all options to replace my (almost 30 year old) existing gas hotwater tank (which was leaking). Among the best and most professional quotes was from Graham from Australian Hot Water. He wasn't pushy at all and on my request he gave me quotes for multiple hot water options i.e. gas, electric, heatpump (both all in one and split system). I'd never heard of heatpumps at the time and subsequently did my own research. After weighing up the various hotwater options, and different suppliers, I ended up deciding on the SANDEN split system heatpump from Australian Hot Water (Canberra), based on Grahams very professional quote in person (in particular all the time he spent explaining all options to me). Their price was also the best (or else similar) to my other SANDEN spilt system quotes. Furthermore however, turns out Australian Hot Water are one of only four (i think) companies in Canberra where you get a $1250 rebate off the purchase price (if you're with ActewAGL for electricity) so this further brought the cost down significantly.

When my existing hot water system ended up failing and stopped working altogether (which was very stressful at the time), Kylie (admin lady on the phone) was able to organise a temporary hot water tank at short notice (for the next day thankfully), which gave us hot water again. She also organised and fast tracked an install of a brand new split system SANDEN heatpump just a few days later (for which I was very appreciative).

Kylie also handled all the re-quoting (as the rebates had increased, so price had come down significantly) and organised all the interest free finance available to us here in the ACT (so no upfront out of pocket expense at all). It all couldn't have been simpler.

The actual installation itself was just as professional. Plumbers turned up at midday, removed my old tank (and the temporary tank) and were happy to explain what they were doing and answer all my questions. The installation was very neat and tidy. Friends/family all commented on how neat and professional the new system looks. As the plumbers were finishing the electricians arrived and were just as professional. They ran a separate circuit to my fuse box and were in and out with no fuss. Total installation (and removal of old system) took just under 4 hours.

I couldn't be happier with the entire process

Dylan Breuer

1724475623

Australian hot water recently installed my new hot water system. Works great, thanks guys.

Revive Detailing

1724475475

Amazing service, job well done.

N L

1724141345

Our electric hot water system broke down, feeling lost with a lot of information about sustainable options. So we reached out to a few companies that seemed to have good reviews.

We were warmly welcomed by Sammy who works in the office, she patiently explains to us of the services they offer and how they can help us with the government rebates. She promptly organise a free onsite quotation for us.

When Theo came to our house in a timely manner, he explains to us the pros and cons of the electric water tank and the heat pump and gives us no pressure to install either option. Theo has been in the industry for decades, he gave us valuable information as well as some tips to identify scammers for these government rebates. He is knowledge and easygoing.

On the day of installation, Michael, Martin and Theo came earlier than the appointment time. I was surprised as there were the only one of the many tradies that I meet lately that's actually on time. The installation was done within 1.5 hour. The whole time, these gentlemen had been very very professional, communicating prior and well so I have predictability. They all had been in the industry and the company for a long time! They are very skilful and careful! They cleaned up after themselves too!

I will be recommending them to my friends and family, I am sure that I will be a returning customer for any of my hot water needs.

Thank you, Sammy, Theo, Michael and Martin!

Christine Enker

1724127742

Australian Hot Water Northern Beaches & North Shore were very professional, efficient and reliable. I would highly recommend them.

Brett McCloghry

1723713137

Outstanding service, professional, turned up on time, very honest and provided the best possible experience. With customer service in decline this team showed how its done.

John Dadley

1723701515

I can’t recommend Australian Hot water West highly enough. I made the mistake of falling for one of the cheap as chips Hot water “offers” going around at the moment (Emerald brand) and when it all went pear shaped after just two years (the emerald system stopped working and parts were unobtainable) Australian hot water West not only gave me a good deal on a replacement, they supplied me with a temporary plug in hot water system until they could source and install a new system. A reputable brand (a Rheem ambipower 280). Done and dusted in 24 hours…couldn’t be happier

Stephen West

1723697993

Super fast, really professional and did a fantastic job.

Chong Yu

1723520899

Great service and price. The technicians were highly skilled and replaced my broken system in a timely manner

Anthony Howard

1723098517

Happy with the service recieved from Australian hot water.
Thanks Kevin for fixing our hot water heater.

J O

1722988088

Excellent customer service, fast, efficient, competitive pricing and courtesy. Highly recommended

Stephen Scutts

1722208507

5 Start rating for Eddie from Australia Hot Water Inner West. Ive been using this company for a few years now. We had an issue on Sunday and Eddie was available to talk us through the issues and came at 7.30am the next day and fixed the problem. Great guy & great team.
5 Stars!
Stephen Scutts

Joan Frost

1721822638

Came within 2 hours of calling and fixed the problem. Hot water is working perfectly, thanks

sharron davis

1721776325

Our unit was installed the same day as our phone call to purchase great price polite and helpful tradesman did the install would highly recommend Kevin and his team

Ana B

1721427892

Thank you so much Steve for your speedy response and customer service. It was a Saturday last month and I had phoned up when our electric hot water system stopped working. Steve organised for someone to come out and take a look same day and within hours he had booked servicing with the manufacturer. The hot water system was fixed the following Monday. Minimal inconvenience in the middle of winter!

Idel Valero

1721353200

Satisfied on the level of workmanship..

Rob Irwin

1721348645

I've had the guys out a couple of times now, most recently to install a new hot water system. Easy to book in; on time; a really great job; they know their stuff. Go with these guys, and you won't be disappointed.

dhiya Mehdi

1721179760

Maria Bordignon

1721090396

Hi always call Australia hot water, fast efficient, polite but call out fee a bit high but fixed the thermo, ants nesting. Others might have said sorry need a new heater but I've always had honest dealings with Australian Hot 💧.

Olivia

1721025872

My indoor hot water system stopped working, I call Australia hot water and spoke to Billy, he was very helpful and sent out the team to install a instant hot water system and also replaced my taps in the laundry. I’m very very happy with the work that was done.
The price and workmanship was excellent. I absolutely recommend Billy and his team.
I will be using them again.👍

Sense Music Media

1720584691

Prompt, friendly, quick and easy. Got the job well done and great service!

Staci Carlisle-Jones

1720579178

Excellent customer service. They were able to come out the next day to install a new hot water system for me. Only took just over an hour to install and looks great!

Andy C

1720240245

Good price and friendly professional service

Anthony Chang

1720174563

Recently had my electric hot water replaced by Australian Hot Water and I can't be much happier. Samantha at the office provided me the quote on the same day that I reached out to them. The appointment for the next day service was confirmed promptly once the quote was confirmed. The technician Troy and his work mate arrived on time, and finished the terrific job. Professional and highly recommended.

jocelyn azzi

1720132951

I am pleased with the service provided by Australian Hot Water Macarthur. From start to finish, they were professional, efficient, and incredibly knowledgeable. The technician who came to our home was courteous and took the time to explain everything thoroughly. Our hot water system is now working perfectly, thanks to their expertise and prompt service. I would highly recommend Australian Hot Water Services to anyone in need of reliable and top-notch hot water solutions."

Ian Lothringer

1719987844

Prompt service from the request for quote to the installation.
My only gripes are the relatively small mess ( pieces of plumber's tape , timber drilling dust) left outside by the installers, the packing tape left sticking on the HWS and not sealing the hot water pipe penetration through the weatherboard. Other than those minor matters everything was done professionally, courteously and in a timely manner.

Kathy Yu

1719933439

I had an old hot water service replaced by Australian Hot Water North. The installation went professionally with Angus. He was very responsive to my questions. I’d like to give this company 5 stars.

Eric

1719898591

Matt and Kye came today at the said time frame to replace Rheem hot water system. They were very professional and efficient. Left no rubbish behind and took the old tank away. Very happy with their work.

Shane Gunning

1719645127

Exceptional Service. Fast & Prompt to repair my HWU on a Saturday. Highly Recommended.

Brian Shanahan

1719540878

Murray Kear

1719462226

We received great advice and great service. Kevin at the shop was very helpful and Paul and his offsider did a marvelous job installing our new water heater.

michael dutkiewicz

1719206631

Very friendly staff were prompt and professional

Yatish Degamia

1718958728

Australian Hot Water.com.au - I heard advertising on Radio 2GB. Our office hot water tank needed replacing. Their plumbers did a great job to install a new tank into a tight space cupboard. Reliable professionals & fairly priced.

Michael Cattarin

1718579055

Superb quick replacement service on a Sunday afternoon from the Macarthur support area. Very much appreciated the urgent repair. Highly recommend.

Jason Kim

1718155885

Best experience dealing with Angus & Samantha from start to the end. Would recommend anyone in need of a hot water system. Clean and professional job done.

Brooke James

1718080243

We got a new instantaneous gas hot water system in an emergency situation - where we'd had no hot water for days in winter. We were very very happy with the service and end result. Completed neatly and timely. Thanks guys!

Malcolm Toon

1717741601

Efficient, friendly and helpful service. Job done on time and to budget.No complaints at all - and good to deal with a local long standing business.

Simone Lester

1716954398

Billy was very friendly and helpful. He explained the pros and cons of heat pump vs electric hot water systems in conjunction with our new solar panels.
Service was amazing and the price was great. Our old hot water system was removed, taken away and replaced with a new one within a few hours. Matt also installed a timer switch on the switchboard, allowing the new electric hot water system to come on during the day instead of at night, maximising the use of the solar panels.
Matt and Kye left our property as they found it.
Without a doubt, I would recommend the team at Australian Hot Water West for you next hot water issue.

connie seballos

1716524828

I had a new hot water system installed with Australian hot water, moorebank branch, by Daniel.
Best experience, prompt service, very competitive pricing compared to other companies.
Was extremely happy with the service from bookings, with Wayne to installation, with Daniel.
Daniel was so thorough, friendly, explained everything that needed doing in detail.
Highly recommend Australian hot water Moorebank.

Clive Taylor

1716504932

I had an old hot water service replaced by Australian Hot Water Northern Beaches. The installation went perfectly with Troy not only being really proficient in his work but also a very likeable bloke. The communication between their office and myself was first class and they were very responsive to my questions.

Bjorn Bogaard

1716421085

Diane Sackesen

1716420988

Needed to replace our hot water sytem urgently, spoke with Wayne. Was absolutely satisfied with the service, pricing and prompt attendance as promised. Great job guys!! restored my trust in tradies with your service ... Thank you !!!Can't recommend enough !!!

Peter Brown

1715150419

Needed to replace my hot water system unexpectedly and called the West diving of Australian Hot Water. Spoke to Billy who was straight up easy to deal with, gave me a great price and a time that the works would be carried out on the same day - bonus! Matt came came out, top bloke, professional and again a good guy to deal with. I don’t normally do on-line reviews and keyboard warrior stuff but this company and in particular Billy and Matt deserve a shout out. Happy with everything and good to have my hot water back on the space of a few hours, awesome!

Ae Na Truong

1715086076

Highly recommended! I had such a delightful experience with Australian Hot Water Southwest Sydney, Moorebank. Wayne, Dan and Isaac are absolute gentlemen. They managed to find a small window in between the rainy weather and made their way out to me.

They were professional, thorough, extremely knowledgeable and got the job done in a timely manner. I'll definitely be referring to family and friends. Thanks for the hot shower tonight (and every other night from here on in)!

Jonathan Saunders

1713270903

When Matthew visited he was prompt and polite, he quickly diagnosed the issue and identified a solution, he communicated timings and costs confidently (which gave me great comfort), and delivered a great product in the end. Thanks Matthew - will be back if we ever need anything!

Maggie L

1712359436

Thanks for the excellent and speedy service all the way from the fast response to the first call, the inspection, quote, and installation. Well done.

Adam Cousins

1712278917

Great experience with swift replacement of my hot water service.

Dianne Brown

1712184414

Very efficient team with great response. Very happy with everything. Would highly recommend them.

Imtiaz Anwar

1710458164

They replaced the system same day I called and with a better price than others had quoted. On 11/1/24 Tyson replaced my Hot water system. From starting to end, Tyson was very friendly and professional. He finished the job in a neat and clean manner and left the place clean. I waited for some time to leave the review as wanted to make sure no water was leaking or no other issues with the product or quality. Completely happy and would use them again. Thanks Tyson.

leanne

1709802803

Last month AHW replaced my existing hot water system that was leaking with the leakage getting worse over a course of 2 weeks. Appreciated the quality work, explanations and polite manner of Isaac (name as per receipt).

Tom J

1709787880

A. H,h

西中川健二

1709690603

Andrew and Liz D

1709351126

Great customer service. Reasonable price. Young bloke Matt saw that just replacing the system wasn't going to be tidy so he went the extra mile to level ground, bluemetal and large paver. Looks great and works nicely.

San Thiruvarangan

1709199355

Very good service.

Michael Edwards

1708986292

Troy and Martin did a great job of installing our new hot water system. They were extremely efficient and professional and answered all of my questions. I would have no hesitation in recommending Australian Hot Water Northern Beaches
Mick, Queenscliff

andrew

1708567164

Australian Hot Water – East, were the best!!! I had a challenging job for the boys, and that was to remove my old 300lt solar hot water system from the roof, which was 3 levels up!!!! and then some how find the best way to get the gas from ground level up to the top level to install a new gas instantaneous hot water system into my laundry. I was dreading the day when Grant, Marcos and Jake came to do the job, as I knew the old system was going to have to be taken down and out through the apartment. The whole day it took to complete, went far smoother than expected. Grant was not phased by the job at all, I like a challenge he said. He came up with a good plan when he quoted for the job and on the day of removal and installation, any changes to that plan (and there were some) he spoke with me and explained why the changes were necessary prior to going ahead. I’d hire all these guys again, in a flash, they know what they are doing and are pragmatic when they need to be.
Thanks for such a great job fellas!
Andrew (From Darlington)

1707774030

1707379610

1706837716

1706755957

Great service. Arrived when they said they would and did a great job without any fuss. Good communication too. Recommended.

Michael Kelly

1705268739

Excellent experience from quoting through installation and follow-up service for a minor query. Very happy to recommend this business for hot water replacement.

Gidion Eng

1704186012

30/12/2023 afternoon my hot water tank burst. I was panic because is new year long weekend. I called view plumber but no luck. I remember Australian hot water at Blacktown. Thanks God they answer and came 2 hours after I made a called.
His name is Billy. Very nice bloke. He gave me 2 quotes. And I said done ! He installed temporary hot water so we can used for shower and etc. He came today 2/1/2024 to installed new one for me.
Im so please with his job. Very professional clean and just made me very happy. Thank you so much Bill, you are truly champion without you we will not shower for 3 days. You the best Bill 🙏

Caroline Elgemeie

1704183781

Deborah Ann Drury

1703825080

Amazing service, super quick response, excellent service and outstanding all round. John came very fast and fixed my old hot water system. He is fully equipped, careful, diligent, extremely experienced, precise and a lovely bloke with it. I fully recommend Australian Hot Water. I have never ever ever had such excellent service in Australia. The price and service was superb. Deborah.

Brett Daniels

1702939565

Zero complaints, the guys did a great job installing my heat pump system - a massive upgrade to our previous gas system. No more gas bills for me! Will be engaging the team again for future work.

Sunitra Pierdziwol

1701687611

The team at Australian Hot Water were a pleasure to deal with. Our hot water system replacement was booked in easily, and the team completed the replacement and did such a great job. Our friendly technician talked us through our new system and answered any questions we had. Thank you for making our system replacement a breeze. I will definitely recommend them to others.

Mae Li

1701661792

The company quickly arranged my job after i called in late morning to replace my hotwater system at reasonable price. Troy came within 1 hour and did great job. Thanks. High recommended!

Sandra Clarke

1700093807

I’m very happy with the service delivered by Australian Hot Water when my hot water system failed spectacularly and had to be replaced in a hurry. Angus was prompt, presented as a true professional, he worked efficiently and explained things to me, and left the site clean and tidy. And he is a thoroughly nice bloke as well. Can highly recommend.

John Nothdurft

1700023572

From initial contact at a sustainable living show to the final installation of our heat pump hot water system, Australian Hot Water, Canberra office has been five star. Kylie handled all the paperwork and installation details including rebates and the loan paperwork while Tyler and Ben were courteous and highly efficient in installing the system. The Duo Flo pair also gave clear advice on its operation and left the site in a very clean and tidy state. Highly recommend this company.

Chris Steilberg

1698794430

I found this company prompt reliable and reasonably priced and will use them again if the need arises

david taylor

1698364752

Very impressed with Australian hot water, quick and professional would recommend if you need a hot water system

Michelle Young

1697064839

Recommend very highly.

We are Awesome 4

1696981789

Very happy and impressed and would definitely recommend. All staff were extremely helpful and turn around time from inquiry and order to installation was so quick - less than a day! Was also happy with transparent pricing and easy to check it on their website. They have maintained their 5 stars reputation. Thank you Australian hot water for saving us when our hot water system lost its battle with age.

Stephen Baldwin

1696913749

Came very quickly, installed the new hot water system with no hiccups and cost effectively. Thanks!

Daniel Cooper

1696298488

Very pleased with the service and pricing for the hot water tank.

Alan Yin

1695255098

There is weird sound from my solar control unit. Asked several traders to have a look, most just want big money to replace the whole tank. This one is honest and just replaced solar control unit. Saved me a lot.

nat Aleksandroff

1695094122

Great customer care, professional and would recommend

Ivan

1695094121

Had Australian hot water west install 2 X instantaneous hot water system at my property and there service was flawless they turned up on time done the job quick and neat very professional install they even organised a gas regulator upgrade
Matt and Kye are a asset to the Australian hot water west branch

MONIKA GIBSON

1693369947

Billy and his team from Seven Hills gave us very professional service. They were helpful and did what they said they would and even went out of their way to assist us to complete the job on time. Would recommend them to anyone anytime. Thank you to all involved Geoff and Monika

Sung Joo Peter Kim

1692928217

Matthew and Kye came in replaced Rheem 315L 2016 model thermostat. Quick and efficient. Would recommend them to anyone.

Eileen Sweeney

1692769981

Georgie and Samantha in the office were very friendly and helpful and followed up immediately when I rang. They sent Troy around within a couple of hours to check the measurements for the heater and the following day he and Angus installed a new one and removed the old one. They were all done within 90 mins. I also liked that there were no hidden charges. Great service - thanks everyone.

Rowan Hearne

1691662138

AHW recently installed my new heat pump hot water heater. I wanted an efficient electric hot water system to replace my gas hot water system. I needed one that was lightweight and could be installed on my cantilever balcony, and was quiet too as it was next to my bedroom. So they installed a Sanden heat pump system that does the job. Great quality, professional and responsive.

Mia Feng

1691629266

Professional and efficient , Theo and Sam are great !

Kulraj Hundal

1691209686

Awesome service provided by Mathew. Great job on right price. Absolutely recommend their services.

Epicenter (Reskaine)

1690354279

Daniel has done a great job installing my hot water system, extremely friendly and helpful. would highly recommend Australian hot water.

Duncan Roebuck

1689904497

Very easy transaction, neat installation, plumber was easy to get on with, fair price

Gavin Durbin

1689659399

We were recommended Australian Hot Water by a plumber mate and they were quick, great value, friendly and professional. My wife and I can't recommend them high enough.

Travis Rich

1689558026

The team at Australian hot water really delivers on service and quality. Great to deal with a company that helps out with great advice and service. Great company and easy to deal with.

Kevin H

1689553743

Hot water tank burst overnight and Australian Hot Water was there first thing in morning with a replacement. Couldn’t be happier with the service!

Nick Svarnas

1688878367

Saber King

1688356792

Hi All,

I would like to share my experience with Australian Hot Water. I recently signed deal with them for my hot water update. The deal signed on Thursday, and they turned up the next Monday with everything ready. After the installation, we found the meter needs to be switched from Off-peak 1 to 2 . That is saying we are not going to get hot water until the next morning because the hot water unit currently running at night. The guys didn't leave us in this award situation, they called the boss and installed a temporary GPO for us, without any charges! I would like to call out the great service, and I will definitely recommend them to anyone who need to install the hot water system!

tlw388

1686635818

The plumber Marcus did a good job and re-install the cupboard next to the new Rheem water heater. Nice and clean!👍👍

Andrew Wan

1686239438

Thanks Wayne and Daniel for a professional, efficient and clean job. Everything is very satisfactory.Reasonable prices but great value. Australian Hot Water - highly recommended.

Sam Owens

1686183202

Excellent service all round. Installers Phil and Marcos were super professional and friendly onsite today. Their colleagues Kerry, David and Steve had been extremely helpful on the phone earlier in the week. Top work, chaps. Thanks.

Mchl LK

1686093165

Rang AHW and spoke to Steve on the 29th May, organised Grant to come the next day to check it out, got our quote the following morning, we had our tank delivered on Sat, rang Steve on Mon, Grant showed up today, few hours later, Hot Water is ON! Few things worth mentioned here: they dont bull you (i did call a few just to check on pricing etc) - straight forward honest quote, they even helped us with the rebate paperworks! Which is amazing! Less hassle! 5 stars recommendation!!!!!! 👍🏻

Matthew B

1686013212

Efficient and great service. Replaced our instantaneous hot water system in our commercial complex quickly with little fuss. Receipt and warranty paperwork was sent through the next day. From one service company to another, it was a very smooth experience.

Henry Kay Charles

1685498435

Grant was efficient, friendly and did a good job.

Paul Jolley

1685317605

It should be 6 Stars. Fast response, efficient, tidy, professional, top quality work and for a fair price. Would not hesitate to use again or recommend to family and friends. A big thanks to Kevin who drove down to Bargo to get us sorted.

Anthony Stanley

1684992817

Marcos provided a prompt and thorough service to repair my hot water issue

Ian Ferguson

1683780978

Phil was fantastic.

Tony Peridis

1683254634

Thankyou Marcos,Noah & Phil Great service,On time and great price thankyou Boys for doing a great Job

Athena Iu

1680650567

Australian Hot Water Caringbah, Matthew came straight away to quote new Aquamax 315 litres. Excellent price.

Matthew was very professional and friendly, he arrived on time and completed the job beyond our expectations.

Dr Barry Entwhistle Esq

1680310770

What a pleasure dealing with Australian Hot Water. Turned up today on time, explained the process of replacing the hot water service and was both professional and efficient. I will have no hesitation in recommending this Australian Company to those who require similar product. Really appreciate the prompt service.

Tux Mo

1679880417

Lucas Abrahams

1679623500

Phillip. S was very professional. He took the time to answer our questions and performed the job required efficiently. Highly recommend, will hire again if needed in the future. Cheers

Jonathan Lippa

1679381321

Marcos and Noah did an excellent job today replacing our old hot water heater. As this was an extremely complicated job due to the configuration and access to the system they deserve the highest praise for their professionalism, attention to detail and good humour!

Ana Temple

1679360972

Steve was very helpful and the leaking hot water system was replaced within hours of the call being placed. And it was a Saturday! Marcos who installed the new tank was very professional and did a great job connecting the new Rheem water heater into the very high and awkward location. Thanks for the great work.

Md Hoque

1678667695

Friendly, supportive , efficient, experienced.

Taniela Afeaki

1678408160

Eduardo Dela Rosa

1678320646

My 12-year old continuous water heater gave signs of old age thus needed replacement. Billy (from Australian Hot Water - West) immediately called me back to understand my issue and gave me options for replacement.

Billy has given me reasonable quotes - which is inclusive of alterations to the existing pipework (for which I found other suppliers to be charging additional cost on top of the supplied-installed quotes).

After accepting the quote in the morning, Matt is already at our doorstep in less than 3 hours - and fixed/replaced our outdoor water heating unit and indoor controller. I found Matt to very professional, friendly and considerate. I observe his respect not only for his customer - but also on his customer's home. He works very neatly - that you won't see any traces of materials left on work area. Seldom do I see tradies who cleans up and would remove working shoes when they get inside the customer's homes. Matt removed his ones, although it would have been fine with me.

The family really appreciated the work delivered by AHW-West - and the excellent customer service we received. Will definitely keep them in our contacts list for hot water/plumbing issues.

Ahmad Zafar

1677715179

Had Phillip attend, was on time and super polite and professional very happy

Terri Driver

1677583110

I highly recommend Marcos for his exceptional professionalism and customer service. He has visited my apartment twice and replaced two hot water systems with great expertise. In addition to his plumbing skills, he also fixed my faulty tap and even took the time to entertain my frenchie. Marcos is a true professional and a pleasure to work with.

Ian Breedon

1677456387

Marcus provided excellent no fuss service and quickly resolved the issue.
Thanks Marcus.

Michelle

1677365301

Marcos provided excellent service. Very efficient friendly and did an amazing clean up after including removing the old tank.

Catherine Johnstone

1677364923

Very good quick service. Had a problem with hot water arising from storm damage. Marcos was efficient, tidy and very good. Office staff were also great to deal with. Highly recommend Australian Hot Water

Zoe Bakopanos

1677149765

Marios & Phil were great - very efficient.

nick stone

1677035748

If there was a six star
Option I’d have chosen it!
Fast prompt service and install 🙌

Margie Daep

1676882832

Phillip was excellent to deal with. He was prompt with responses and did such a professional job! Would definitely recommend him for any hot water service!

john bellamy

1676587773

I have a solar hot water unit and have had no hot water for 3 days. I spoke to a number of friends that are plumbers including my Nephew, every one of them said to call Aust Hot Water, as the will be faster and cheaper than them.

I made the call Thursday afternoon and John turned up first thing Friday morning, he had one look at my switchboard and found the problem. He could of bluffed me into paying for a new HWU as I had already told him we would need to replace it. Its a rare thing in this day and age (at least for me) to find someone so honest and reliable. I would recommend them to anyone that needed work done.

Shante Schreyenberg

1675914357

Phil was on time and finished the job quickly and efficiently.

Dan Milkovic

1675900605

The boys were great! Communicated everything they did and did the job well. Fast and efficient. Would recommend to everyone.

Giedrė Viršilaitė

1675840127

Phil and Noah were great! They did an amazing job, very tidy and clean! Very happy with their work!

Vy N

1675657798

Had Noah and Phil replace my hot water tank, great friendly service, and very prompt

Chiara Luo

1675566210

Jocelyn Lu

1674779762

Excellent service. Three guys came and they did a great job! Very happy with the work.

Sandra Glynn

1674545440

Marcos installed our gas hot water system - he was punctual and did a great job. Would have no hesitation recommending him and Australian Hot Water.

yue archer

1674525832

Top class work. Two boys from Caringbah branch installed my hot water system. Everything is nice and neat. They are also very educational giving me very practical advices. Highly recommended.

Melanie Oliver

1673924748

Recently installed a new hot water system through AHS East Sydney. Had a very positive experience. Steve in the showroom was very pleasant to deal with and explained things clearly to me. Marcus and Noah installed the system and after 2 months, nil issues to date. They also returned today free of charge to change a pipe which I had chosen on the day, but later changed my mind for aesthetic reasons. Was very happy that they came back for me when technically they had already finished the job. Would recommend to other owners.

Peter Kennedy

1673908939

very Professional,up front with costs, tidied up any mess , looks neat and work's great, I would highly recommend this company

fran

1673496203

Matt and Kai turned up early and as I knew already my water heater would need to be replaced. Then had a long discussion re a like for like replacement or swapping to a instant hot water system. Instant came out slightly cheaper and it's what I wanted since I had one at my old property. They just got on with it and done a great job. Removed the old tank system cleaned up after themselves and done a 5* star job that came in under what I was expecting to pay.

Anuj K Dhawan

1672963561

Marcus and Noah from Australian Hot Water arrived on time, worked quickly and cleanly, and explained all the steps they were taking. They were respectful, polite and friendly (with a bit of banter thrown in), and did a really great job.

Scott Gilleland

1672541790

Highly recommend for all your hot water problems. My hot water tank packed it in the day before New Year’s Eve. I rang them at 10pm and they said they could replace it the next day. Trying to find someone at this time of year can be difficult. Matt from Australian Hot Water couldn’t have been more helpful/knowledgeable . Now we have a new tank and hot water again. Thanks Australian Hot Water and Happy New Year.👍🏼

Alan and Aitana

1671693772

Australian Hot Water - Sydney South.

Excellent and very professional service in replacing our hot water service, great job for a very good price. Very highly recommended.

Nelson M

1671684360

Australian Hot Water -East (Marcus, Grant and team) installed a 26 liter Riannai heater for us, they also removed the old heater tank that we originally had in our laundry room. They did an amazing job installing the new unit, they relocated the new heater outside the house so new connections and pipes were required. I can say that all the new pipes and connections are very well done and nicely place around the existing Gas and hot water pipes. I recommend these guys for your hot water services, they are professionals and their quotes for the services provided to us were reasonable.

Mith S

1671670717

This is an excellent and very easy to work with company! Marcus and Noah did an amazing job in removing a very stubborn old water heater and installing a new one. They were both very personable and professional and came in just before Christmas too! Thanks guys.

Woody

1671566635

Hot water system busted. Matt came out and had the new one installed and working the next day. Thanks guys.

amit hans

1671514877

Great price, fast and neat! Highly recommended!

1671429858

A fantastic company. Great customer support from the beginning to the end of the process. Marcos was great and went the extra mile at every stage. I would highly recommend Australian Hot Water East to everyone. Thanks

Zoe Carides

1671424244

Marcus & Noah sorted out my Mum’s hot water system quickly and thoroughly, explaining everything in a clear and respectful manner. Very happy with their work - highly recommended 👍🏽

David Cullen

1671420301

Great service, arrived 8.30 Monday morning, have a 30 year old gas water system, fixed in 20 mins, good rate, highly recommended

Lucy Dujmovich

1671182616

Noah was very professional and friendly! I can strongly recommend this service

Samuel Garcia

1671182554

Noah installed our hot water system last week. Solid workmanship and professional advice!

Oi Youn Chen

1671081621

Top quality job
Dean and Matt were very friendly service with great communication
Fair price highly recommended

Chester Buchanan

1671079033

Kathy Fulham

1670990404

Marcus and Noah were fantastic. Very fast service and we're very knowledgeable and extremely helpful. Job was completed in a speedy time. Would definitely recommend to others

Sangeetha Ragulan

1670464217

I highly recommend them. They have done a great job in a short time.

louise Milne

1670378203

Matt, Brent, Luis and Michael and the whole team at Australian Hot water are fantastic, they replaced a very difficult outdated tank in a timely and professional manner. Their service is phenomenal, and they are the most competitive company in the market.

Vicky Li

1669891518

I really appreciate Australian Hot Water - Southwest. I obtained packaged quotes from 8 different businesses online for removing an old 50L water heater and installing a new one. I found AHW Southwest offered the best quote in the market. Their customer service officers and technicians are all very professional and efficient. Two technicians came to my home at 9:00am this morning and completed the job within 1 hour. I am very happy with their excellent service!!! Big thanks to AHW's amazing team. :)

Michael Morton (duck2h2o)

1669779651

Just had the Sanden 315L Heat Pump installed, the team were very helpful in making the decision firstly and then working out where it would be installed. Then for the install Brent / Matt / Luis / Michael made sure the install was tidy and minimal. The extra effort and consideration was much appreciated. Very happy to recommend the team.

David Yip

1669161822

Had a new hot water tank installed today by Louie and Michael from Australian Hot Water South. Great job! I highly recommend their service.

Andrew summerton

1668820004

Just had matt repair our gas meter and change a ball valve, probably the most efficient company I have ever dealt with, rang up yesterday and they came out and got the job done right away 👍 very competitive pricing. I wouldn’t use anyone else, customer service at its best

X Fan

1667966114

Marcos is truly amazing. He is very professional, responsible and considerate---always taking customer's interest at heart. He is polite and has a good sense of humor as well. He did the amazing job replacing the gas heater today, and I truly enjoyed the whole process interacting with him. Thank you, Marcos, for everything.
Kathy is also very helpful and professional taking the phone call and arranging the job.
A great team! Cannot recommend more.
Jack

Samantha Marshall

1667720975

Quick response & installation - good value for money. Understood our needs and recommended the most appropriate heater!

Samuel Mou

1666580625

Jessie Wang

1666302925

A big thank you to Billy and the technicians at Australian Hot Water - West. They did an excellent job in swift response to web query, free inspection and quotation, and on-time quality relocation and replacement of my electrical hot water tank. The piping and electrician work was neat. They were also very helpful in removing the cupboard underneath the old tank and offering a hand to move it to my garage! We are very satisfied with and grateful for their friendly and swift customer service and the outstanding technical work!

Mona Luxton

1666247629

Excellent! Very prompt and honest service. Went above and beyond to restore our hot water system. Would strongly recommend them.

James Hall

1665702527

Love the web interface. This company actually responded to my request. Easy to book. The team was on time, did a great job and explained in simple terms everything they did. Job site was clean.

Brent and Matt thank you!

Hc Chiam

1665553487

Although Brent was late (through no fault of his), I was extremely happy with his work. He replaced my hot water tank and changed a tap very efficiently and, surprisingly, quicker than I had expected - my previous experience took several hours to do what Brent did. Not only was Brent a great person to engage with, but he also answered all my queries patiently and there was barely any mess when he left. Thank you, Brent!!!

Janusz Tydda

1665120835

Marcus was terrific. Great, professional workmanship and fantastic advice regarding gas meter.
Thank you!

jokoko

1664436910

Excellent service and installation. They converted my old gas tank to an instant gas system. Matthew was professional, quick and clean.

Jason Ho

1663673811

Highly recommend these guys to solve all your hot water needs. I called them to come out for a same day free quote for a new hot water system. I had to wait 2days for the model I wanted so they offered to provide a free temporary one to me to use in the meantime. Very efficient, honest, knowledgeable and well priced. Can’t be more happy. Thank you so much!

RB PLAYZ

1663302196

I'm a plumber. My elderly neighbours had hot water issues but I just didn't have time. I told them to call Aus Hot Water. Unfortunately they rang a different plumber who quoted them 6 grand. Poor old lady nearly had a heart attack so I got onto Aus Hot Water in Caringbah. Spoke with Adam and within 2hrs they were there and replaced the thermostat. Couple of hundred dollars. Awesome service. Good job Adam and team

Steve Cheline

1663300668

MrandMrs Man

1663162293

Fantastic service! Thank you Wayne for organising the new Dux system. Thank you Daniel and Luke for the installation work and advise. Everyone at Moorebank AHW are professional and friendly. Also cares about their customers, that’s a bonus!

Philip Spears

1663124503

Extremely Fast Response @ Hurstville, Efficient Installation and Great Customer Service! Also removed faulty water heater system. Highly recommended and Good Professional Work-craft!

Mairead O'Brien

1662451764

100% recommend!!
Honest , reliable & punctual !
This team goes above and beyond to deliver a surprisingly, very satisfied customer service experience .
As we Irish say ,, "Go raibh mile maith agat" Billy & team ,
i.e " a hundred thousand thank you's.

John Laukaitis

1662430376

Great work! Thanks

Colin Stephens

1662426193

Peter Leipnik

1662422311

Great service 👌🏼

Grant Hollyman

1661904548

We loaned a hot water system because ours wasn't in stock and when it arrived it was delivered by Brent. The service / delivery and product was first class. Thanks!

Richard Gregory

1661825337

Can’t fault the response time and service.. Peter installed the new boiler, super nice chap and left zero mess.

Anthony Rogers

1661400970

Thank you John & Matt for your fast & friendly support in our moment of need today. Great service

Peter Beard

1661381165

Great experience, we are converting from gas to electricity. They installed a heat pump hot water system which needed new wiring, they also ran a new circuit to the kitchen for an electric cooktop. All the work was done quickly but carefully, pipework and wiring was neat and tidy, as was the site when they left. Minimum disruption. The office staff communicated regularly throughout the lead up all thorough professionals, thanks everyone.

Laura A

1660867672

Fantastic service!!! Hot water tank died yesterday at worst possible time- our place has difficult access but the guys at Australian Hot Water were fantastic, really fast service, tank replaced on the day, great workers thanks so much to Matthew, Adam and the team!

Jenny

1660863001

Had a great experience with Australian Hot Water! The team are honest, efficient, experienced and exceptionally easy to deal with.
They won't talk you into something that you don't need. Last year Billy helped us fix our old tank's ignition over the phone (with no charges), which then lasted us for another year. Whilst all the other suppliers that I reached out to at the time were trying to get us buy new tanks right away.

Highly recommend!

Glen Gordon

1660699765

Excellent job, pipe work very tidy. Friendly and very competent work.

Damien McDonald

1660561701

Very friendly and professional. Great service and quality.

전미진

1660436021

They were punctual and very friendly and helpful while they helped us to relocate our water heater tank. I can strongly recommend their service.

Reza Moeini

1660091911

Excellent group specific Matt and his team. Doing very nice and clean job for us and I am so happy to their job. great price and so responsive to any calls after doing job. Good luck.

Michael Brannen

1659321355

Extremely happy with Australian Hot Water. They showed up on time, explained what new equipment was required to install my new water tank and pricing. Installer - Matt - was efficient in his work, took the old tank away and cleaned up after himself. I highly recommend this company, and will use them again should I need a new tank in the future.

Alan Paterson

1658274649

Very satified with the service provided. Called to have leaking shower taps repaired. Mitchel arrived the next day, replaced and repaired the damaged taps. Did a great job. Very impressed with his knowledge and care taken. Highly recommend Chris and his staff. Had new hot water service installed 12 months ago and was very happy with their work then, and was the reason we were happy to have them back.

Brian Kenihan

1657166990

Fantastic service from Michael. Phoned ahead, arrived on time, troubleshooted the issue with heat pump fan, did a general service while there (cleaned strainer, air grill, prv), fair pricing, couldn't be happier. will use again.

Albert Nasralla

1656313656

Absolutely fantastic service and price. Thank you for your speedy service!!

Gun Guy65

1655855803

Hi Billy,Thank you for your service today, greatly appreciate your time for swapping thing around to help us out at the last minute, the boys where professional and very helpful we highly recommended this company Great service and price

Scott Moors

1655177490

An absolute pleasure to deal with. Excellent all round experience from start to finish. Arrived as promised and completed the task at hand competently and professionally. I highly recommend these guys. Thank you.

Kathy Green

1652699916

Punctual.polite.reliable.very tidy work.would recommend to anyone needing their services

Fraser Tye

1652157766

John was a gentleman and true professional (in arncliffe). Highly recommend.

David Rowe

1651030038

Matt from Aust Hot Water(west) did a great job replacing our HWS, prompt service and professional install. I am a retired tradie and I must say it"s rare these days to find people like Matt who take the time to do a proper job, lagged pipework and neat tidy job. Thx again will definitely recommend to family & friends

Sheree Fitzpatrick

1648871431

John came out on a Saturday afternoon, on a last minute call out. He was professional, efficient and spoke in language I understood. He fixed my hot water system and even showed me how to fix the problem myself if the same thing were to happen again.
5 star service with a smile! Would absolutely recommend Australian Hot Water over other services in the area.

Bianca Cooke

1646733231

These guys are super professional with reasonable prices and fast service! Turned up at the agreed time and installed our new system even in the pouring rain. This is our second time using this company and I would recommend them to anyone.

jeffrey sammut

1644554843

Marty Dennison

1642220601

Our large hot water system leaked late on a Friday afternoon. While it was clear the system needs to be replaced, no plumber would offer to do the work, let alone on the weekend. I found these guys through a google search on our current model. They immediately quoted, which was better than what others were quoting. We booked them in and they turned up as promised. It was a very hot and himid day, but no complaints and just got the job done showing me how to use the new system, leaving no mess and putting fencing back in place as well. They also took care of the 22 year old system as well. So glad we found them. I'm recommending them to you without hesitation.

Jeff Hayes

1640837704

Woke up this morning went to have a shower and no hot water. Rang a few places and due to it being christmas / new year time no answer. Rang Australian Hot Water South problem fixed on the day. Was expecting to pay a holiday premium on the price nope got a very fair price. Very happy with the service if your going to use them hope you get John

Ronnie Lipovic

1637211979

Absolute pleasure to deal with !
Billy and the boys were awesome
Will definitely use again and won’t have any hesitation recommending to family and friends.

Young-sun Kim

1636619157

Premium products and premium service experience received. Australian Hot Water Team have supplied and installed Sanden Eco Plus 315 ltre unit for my growing family. And it's so good that brought us smile from day one. Everyone involved were helpful and very professional.
Thank you for your earnest advice Graham, admin support Kylie and such a neat installation by Matthew, Tom and Tim.

Nicole Harvell

1634528325

Couldn’t be happier with the guys from Australian Hot Water. They installed our gas log fireplace and throughout all of the complications we experienced, they couldn’t be more accommodating. They know exactly what they’re doing. They are professional, reliable and friendly. Very happy!! Thanks team. Highly recommend!

Jerome

1629343736

Peter Batch

1628461626

Very efficient. I asked for quotation on-line and AHW rep arrived within 2 hours to inspect and provide quote and answer all queries. When I accepted quote, Matt in the Office ensured installation co-ordinated with roof replacement which I wanted done at same time. Highly recommend.

steve H

1623104088

Prompt arrival to look at a minor issue , great customer service , highly recommended

arjun mahajan

1623066209

Quick turnaround . fixed hot water system .. on point with the job and reasonably priced.

Ben N

1622009319

2:24pm - I called to get a broken hot water tank fixed. Repairman in area. Sweet.
2:46pm - called to say that he'll arrive soon
2:55pm - repairman arrived.
3:03pm - problem identified - broken thermostat.
3:15pm - problem fixed and sorted.
4:07pm - hot water is back to normal, paid via bank transfer. And I'm writing this review.
Thanks guys - really easy and simple, job done, and we have hot showers again.

Matthew Peck

1621658380

From the office to the installation team, I was provided with professional and friendly service. Cameron and John worked tirelessly for two hours and left the site clean and tidy. Many thanks to the whole team. Highly recommended by others and they were right!

Kim Campbell

1619766014

Wow what a brilliant company to deal with.
Within 45 minutes of my call...Matt came to my rescue. He was so polite , knowledgable and my hot water was fixed! Would highly recommend Australian Hot Water Caringbah and Matt ....Thank you...you are a legend!

Dylan S

1619753526

I stopped into the shop today to discuss solar and heat pump hot water systems for a new build house. Graham was professional and informative giving me everything I need to make an informed decision.

I highly recommend anyone with any hot water needs to consider Australian Hot Water

Nicola Horbach

1619680617

Showed up on time, finished the job when they said they would, cleaned the site and also advised about a gas promotion where I could get $800 back - no other company who came out to quote let me know about this offer. Best price and best service - would recommend highly.

Benny Zhang

1618925033

Australian hot water installed a new water heater for us three months ago, the quote they offered was the best among three companies.
Yesterday I found the outlet pipe was a little bit leaking (not emergency) and contacted them, they responded very fast and came to fix within 24 hours.
I met three team members of the company since I contacted them for a quote, they are all professional, nice and helpful people.
A reliable Australian company, highly recommended.

Candy martini

1618811782

Customer service staff (Georgina and Theo) were very friendly and helpful over the phone. After providing some basic information and photos, I received a very competitive quote for my next-day hot water system replacement. Thank you so much!

Hashinda Silva

1615892837

Wow, these guys were just simply amazing, I've had few plumbers come out and ended up picking figures out of the blue. And then came these guys, they spent a fair bit of time/days and informed in detail various options and best lowest prices to start. It was great to have a feeling like your not getting ripped off and they genuinely price the job. Nothing was too difficult, although it was a fair bit of work. The guys who installed the gas hot water system did a great job. Nice, clean system. Would totally recommend Billy and the crew at Australian Hot Water

G B

1615442520

Yesterday found our gas HWS tank was leaking after 24 years use.

Last night wrote a message to Australian Hot Water for a quote and this morning 7:30am Cameron had a look and it was replaced before lunch.

Decided on the gas instantaneous which required a bit of copper to connect to our larger diameter pipes but the job is super tidy.

Friendly guys and neat work. Thanks.

Linda Koenig

1612918060

Matt and Cameron were very professional and quick! I would recommend them to anyone!

Phillip Richards

1611188917

Very Happy, Great Job at a good price.
Can't thank you guys enough for fixing our hot water.
Highly Recommend

Jonathan Harding

1610757197

Excellent work from the team over at Australian Hot Water Caringbah!
A massive shout out to Cameron the technician that came out to install my brand new Rinnai B26, I'm telling you what cool guy. It was put together very quickly, he explain everything clearly and even checked out my taps inside the house to see if everything was all good! Well done brother, somebody get that man a beer!

Paul Colless

1610072808

Definitely recommend! I called Australian Hot Water at 9.30am after waking to no hot water and by 1pm the same day we had a new hot water system installed. This included a free assessment and quote with 3 different options. All points of contact were professional, courteous and were nice guys to chat to. Shout out to Josh, Cam and Matt and thanks for turning what was looking to be a bad day into a mildly inconvenient morning. See you guys in 15 years or so.

Dominic Galvin

1601518829

I had a really good experience with these guys. I would specifically like to thank John and Josh for providing an honest and affordable service in a challenging older strata building that a lot of people would have walked away from.

I was so happy with the service first time around that I contacted AHW a second time to ask if they could refer me to a plumber to do some other invasive cold water work. It turns out that they were able to do it themselves for around 1/6 of what a few other plumbers told me it would cost.

It’s nice to know there are some honest tradies left. Thanks again!

Liam CHEN

1599440831

Had a miscommunication with the business, very happy with James' response, they did additional work without asking. I would recommend the business to my friends

Jacqueline Saad

1597977511

Cameron is a competent plumber with bed side manners! Absolute delight. Getting my new hot water system from them for sure!

Noble Darkmoon

1582730254

The service provided was really good. Inspection of site and discussion of transfering from a very old system to a modern system. Everything that would be entailed, to allow for appropriate decisions to be made.

The additional suggestions that were provided have also been extremely helpful, with the candid discussions.

Installation was outsourced, the people they had used were very professional, helpful and knowledgable as well.

Lucy Williamson

1578012415

Chris and his team were great. Came the same day and hooked up replacement tank to get me through until gas connected. Once gas hooked up, they promptly returned to install a new gas hot water system, plus plumbing for heating and gas cook top. Couldn't be happier. Great service and advice, fast, good price, highly recommend.

K T

1576476334

Came quickly, rectified the fault, electronic invoicing. No complaints.

Linda Lulham

1565922115

Helpful, fast and friendly. Great to deal with. Thank you Chris!

robert cooper

1565775885

had Kris around to quote on replacing my hot water system to gas, as he was doing this he asked what was wrong with my hot water, told him, he then found the problem. i have now got hot water, I had been told by another plumber that my system was gone, When my system goes I will be using Australian hot water to replace it,

Sharon Hewitt

1564703404

Service was quick and great. Great prices Friendly staff and will recommend to anyone.

Zachary Herron

1560815360

Really quick response time. The invoice was fully itemised and all the prices were reasonable!

John Grover

1553841038

Really good to be able to speak to people , get great advice and on going support

Mitch Ference

1553454460

I was very suprised with this company, ive found it is usually an ordeal dealing with most building related trades, terrible service & poor workmanship etc. Dealing with Australian Hot water was anything but painful! they showed up when they said, were quick to quote and get a quality job done.

Eastwood Ryde Netball Association

1541989446

Very impressed with the professionalism and assistance. The quoting process was quick and reasonable for a new boiling hot water unit and installation was carried out within a few days. Highly recommended!

R V

1533515719

Excellent work and customer service after a recent hot water tank replacement. Mick and Angus were very professional and took care to clean-up and protect fittings. Reasonable prices too, highly recommended.

Wazza Dazza

1524357605

Chris and his team installed a Sanden system. Great service and fantastic product.
Thanks guys.

Jason Wang

1517456582

Awesome! Free quotes, competitive prices, promptly reply to all emails / calls and provide solutions to help me install a 3 month temporary hot water system when I am waiting for my gas meter to be installed. Valuable comments, friendly staff and professional work.

Would recommend to everyone!

Nargis Hanna

1509611037

Service was beyond amazing!! I had an issue with my hot water system, contacted a few places and they said they can't fix the issue. Then I stumbled on these guys by accident and they came over and fixed the problem same day in a matter of 20 minutes or so. Im a very happy customer, their service is great.

Julia Russell

1503736983

These guys are the bomb, called in morning and had me back in hot water with a new system that afternoon. Polite, courteous and on time, cleaned up when they left. All at a good price. You guys have my vote.

Tyler Garner

1491350186

They were fantastic, friendly service & knowledgable. Got what I needed very quickly! Would recommend to anyone & everyone

sara peter

1428155512

Good day to be a few days and I am looking forward to be a great day and the first time to the

Resources

Hot Water Articles & Advice

Hot Water Frequently Asked Questions